[Hiring] Technical Claims Handler @Activate Group Limited

Role Description

We're looking for a Technical Claims Handler to join our Sopp+Sopp team.

Activate Group is a growing UK business with 1,000+ team members nationwide. This is an exciting opportunity to build a long-term career with a company that values its people and offers genuine development and progression opportunities.

Key responsibilities

• Making outbound and receiving inbound calls to and from customers, clients, 3rd parties and repairers.
• Manage vehicle claims end-to-end from repair instruction to completion and only escalating where necessary.
• Using Activate Group's bespoke software and databases to record, update and maintain information relating to each claim.
• Manage own workload, prioritizing and ensuring all claims assigned are progressing and receiving a high standard of customer service.
• Provide accurate updates to team managers and customers as required.
• Ensure that all SLA's are met and exceeded.
• Communicate and collaborate with all parties in order to achieve an optimal repair journey.

Qualifications

• Excellent customer service skills.
• Ability to handle a high volume of calls daily.
• Excellent written and verbal communication skills.
• Able to manage own time and workload.

Requirements

• Experience of working in a target driven and fast paced environment (desirable).
• Experience within the insurance and claims industry (desirable).

Benefits

• 33 days holiday, including bank holidays.
• Personal health cash plan – claim back the cost of everyday healthcare such as dental and optical check-ups.
• Enhanced maternity, paternity, adoption and shared parental pay.
• Life assurance at three times your basic salary.
• Free breakfasts and fresh fruit.
• A birthday surprise for everyone.