[Hiring] Tech Support Technician Commercial Appliances @Welbilt

Role Description

The Tech Service Specialist provides technical phone and e-mail support for all Garland products. Responsibilities include:

• Analyze, evaluate, and present information to management concerning factors such as critical customer situations, FAS capabilities, manufacturing problems, design issues, and technician/customer feedback.
• Act as a backup to the Service Coordinators by handling rollover calls from customers/technicians and creating dispatches when necessary.
• Properly put notes in the dispatch/warranty system as per processes.

Schedule: Friday - Monday 7:00 AM to 6:00 PM EST

Qualifications

• Must have a strong technical background, including knowledge of gas & electricity, with the ability to read and explain schematics and wiring diagrams.
• Exhibit tact and professionalism in carrying out roles and responsibilities, especially under pressure.
• Excellent organizational skills; self-sufficient, able to prioritize tasks, and accomplish duties on time with minimal supervision.
• Ability to communicate in English, in both written and verbal form, with all levels of staff clearly and effectively.
• Internalize the responsibility for customer satisfaction and act beyond what is required, being initiative-taking.
• Excellent organizational and interpersonal skills with the ability to connect and communicate with different audiences.
• Proficient in Microsoft Office software, including Outlook, Excel, Word, PowerPoint, and Teams.
• Ability to develop and deliver training material for end users.
• Technical Degree or equivalent required.
• At least 4 years of related experience in field service work, preferably in the food service industry as a technician.
• Experience in building consensus with multiple individuals in a professional setting.
• Ability to perform problem solving and root cause analysis to determine required equipment repair and appropriate corrective action.
• Must be located in central or eastern time zones. Not eligible for hire in Alabama.

Requirements

• Participate in the after-hours on-call rotation.
• Fulfill the financial control and risk management responsibilities inherent in this position.
• Foster a continuous improvement culture and develop a best-in-class customer service team.
• Provide detailed trip reports for all travel and issues which require travel.
• Travel into the field whenever necessary (up to 25%).
• Consistently operate in a manner that aligns with the Company Core Values.

Benefits

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more…