[Hiring] Tech Support Specialist III @Gulfstream Aerospace Corporation

Role Description

The IT Support Specialist will support customers with technical problems they may encounter in the operation of software, hardware, and operating systems.

• Technical support, deploy hardware requested through SRMS, on site hands on support for other BT teams.
• Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connectivity.
• Troubleshoots different software packages, hardware devices, and other peripherals.
• Support a complex and fast-paced environment with outstanding attention to customer satisfaction.
• Replaces hardware or software as needed.
• Assists user community in software and hardware problem resolution.
• Logs calls and takes appropriate action to ensure a satisfactory response within specified time frames for the user community.
• Maintains a parts inventory for personal computers, as well as other supplies and computer center-related materials.
• Keeps up to date with current trends and is prepared to make recommendations.
• Keeps customer log updated.
• Produces support documentation.

Other responsibilities include providing onsite support to remote Network and Server Support personnel, installing hardware/software, authoring and maintaining system documentation, troubleshooting and providing general desktop support, interacting with users and vendors while ensuring that requests are completed with a high degree of professionalism. Perform other duties as assigned.

Qualifications

• Bachelor's Degree in Computer Science required.
• 3 years of experience sufficient to successfully perform the essential functions of the job.
• Advanced English Level.
• Experience with Windows Desktop Operating Systems.
• Experience supporting Apple IOS and MACOS devices.
• Knowledge and experience related to TCP/IP networking, external connectivity and telephone systems also preferred.
• Experience supporting MS Office applications and Microsoft Office 365 cloud required.
• Ability to function independently (off-site) with general guidance from an IT manager and also function as an effective team player.
• Ability to prioritize and multi-task.
• Effective oral and written communication skills, including user training and interpersonal skills required.
• A strong understanding of a wide variety of personal computing equipment and software.
• Ability to follow manuals and read complex instructions.
• Ability to operate a variety of standard office equipment including personal computers, multifunction printers, scanners.
• Responsible experience in a support capacity in a user-oriented environment.