[Hiring] Tech Process Senior Associate - Technical Solutions @Google Operations Center

Role Description

As Tech Process Senior Associate, you will be responsible for remotely assisting customers in implementing the codes for successful set up of Google’s digital marketing products.

• Facilitate 6-7 hours of phone consultations daily with the customers (outbound & inbound).
• Give guidance & assist customers on pre-defined and documented Google Tag Implementation techniques.
• Create Shopping Campaigns and help them resolve the errors in the feed/campaign optimization.
• Communicate with advertisers/webmasters via phone, email, chat, and video conferencing as needed.
• Deliver high quality service to your customers, exceeding client expectations and quality scoring measures.
• Troubleshooting skills and debugging tools (e.g. search consoles).

Qualifications

• Minimum 2-3 years of experience in technical customer support.
• Strong communication, customer service, relationship management and support skills with spoken language fluency, phone support etiquette.
• Knowledge of Google Adwords, Analytics, Shopping, GTM, Campaigns (Digital Marketing Tools).
• CMS proficiency (basic): Exposure to a CMS like WordPress / Joomla / Shopify or similar platforms (at least 1 platform) will be an added advantage.
• HTML Basic/JavaScript/PHP: Exposure or understanding of working of websites with associated knowledge on CSS/CSS3.
• Troubleshooting skills and debugging tools (e.g. search consoles).

Requirements

• Advanced CMS proficiency (Shopify, WordPress, Wix, Magento etc.).
• Website maintenance.
• Working knowledge on the following:
• Google Ads Basics
• Google Analytics
• Google Tag Manager
• Attribution Models
• Global Site Tag
• Digital marketing/Online advertising

Benefits

• Competitive wages and comprehensive health care including medical, dental and vision coverage.
• Gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums.
• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences.