[Hiring] Tech Customer Expert @TP

Role Description

We’re looking for a Tech Customer Expert to join our team on site in Bogota. In this role, you’ll support customers by:

• Responding to inquiries
• Providing clear and friendly guidance
• Delivering effective solutions across different service scenarios

You’ll focus on:

• Understanding customer needs
• Handling information responsibly
• Ensuring a smooth, positive experience in every interaction

Qualifications

• A customer-focused professional who genuinely enjoys helping others
• A bilingual communicator with intermediate to advanced English proficiency (B2 or above)
• Preferably with experience and/or studies in systems, programming, software development and related fields
• A person with an affinity for technology, prior knowledge of support, or proficiency in Windows and Office

Benefits

• Work schedules of 42 hours per week*, designed to support work-life balance (TRN L-V 10am- 7pm / OPS Range between 7:00am- 9:00pm, 2 Days off)
• Performance-based bonuses* to reward your results and commitment
• Indefinite-term contract for long-term stability
• Access to our exclusive Gaming Arena, designed for entertainment and team connection
• Employee fund benefits that support your financial wellbeing

*Terms and conditions apply.

Company Description

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

• At TP, we champion diversity, equity, and inclusion in every connection
• We value the unique perspectives and identities of our clients and team members
• We foster an inclusive culture where all voices are heard, valued, and respected
• Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world

Make a difference with the TOP Team!