[Hiring] Team Leader - Operations - Healthcare Call Center @Everise

Role Description

• Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to.
• Be the constant presence on the production floor and in communication platforms and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly.
• Daily evaluation and approval of associates payroll.
• Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans.
• Resolve customer escalations.
• Responsible for communication between contact center management, client and associate.
• Participate in associate selection and interviewing process.
• Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations.

Company Description

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!