[Hiring] Team Associate @University of Maryland Global Campus

Role Description

The University of Maryland Global Campus (UMGC) seeks a Team Associate I in the Office of Admissions. Reporting to the Associate Director of Admissions, the Team Associate performs a full range of multi-functional administrative/operational duties, assisting with a full range of applicant and new student services for the purpose of creating a world-class new student service experience and environment.

• Receives and directs inbound calls from the Admissions Transcript and General Admissions phone queues.
• Responds to general inquiries requiring research or interpretation of relevant departmental policies and procedures.
• Warm transfers calls to other departments as appropriate.
• Makes outbound phone calls to leads and applicants to follow up on their requests for information, missing transcripts, admissions documents, and outstanding documents related to their payment methods.
• Accurately documents, maintains, and tracks prospective student interactions, information, and progression through the application and admissions process in the CRM system.
• Responds to or forwards email and cases sent to the unassigned Admissions queue and overdue Admissions case queues.
• Prepares worksheets, tables, correspondence, and standard reports.
• Participates in the preparation and review of statistical and other reports for completeness and accuracy.
• Identifies and resolves administrative process problems impacting productivity and quality.
• Participates in developing new or revised processes.
• Completes assigned administrative tasks or functions with other departments to include Admissions Services, Academic Operations, and Degree Audit.
• Evening, weekend, and holiday hours will be required based on business needs.
• Performs other job duties as assigned.

Qualifications

• High school diploma or GED.
• 3 years of clerical work experience in a customer service environment.
• Strong customer service, communication, and interpersonal skills used in both inbound and outbound calls.
• Proficiency in Microsoft Office Suite.
• Experience working independently in a remote environment.
• Ability to prioritize and manage multiple tasks while displaying a self-motivated, organized, and upbeat personality.

Requirements

• Home worksite furniture and equipment shall be provided by the Candidate.
• UMGC will provide necessary office supplies, a laptop, monitor, and headset.
• Network communication to non-public UMGC online information technology services and data shall be made only through the use of the UMGC Virtual Private Network (VPN).
• All computing equipment that is used must be connected to broadband internet through an Ethernet connection.
• All computing equipment that is used must have upload and download speeds of at least 25MBPS.
• All submissions should include a cover letter and resume.

Benefits

• Generous Time Off: 14 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years).
• Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families.
• Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
• Retirement Stipend: Equal to 7.25 percent of base salary and eligibility to contribute to a supplemental retirement account (SRA).
• Tuition Remission: Eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park.