[Hiring] Tax Concierge Specialist @april

Role Description

april is looking for customer-focused Tax Concierge Specialists - Seasonal who thrive in fast-paced environments, adapt quickly, and care about delivering great service. In this role, you'll support pro customers via chat, assist with tax questions, and help guide clients through the filing process using april's professional tax services, which are embedded in our financial partners' sites. You'll be a part of a collaborative team where we build, learn, and iterate quickly, and your insights help shape the experience we deliver. This is a full time, US based position starting on January 11th, 2027 through April 30th, 2027. Sound like you? Let's change how taxes get done.

Qualifications

• Strong customer service skills with the ability to communicate clearly, patiently, and effectively in written and verbal formats
• Technical aptitude and problem-solving mindset—comfortable navigating multiple systems and adapting quickly to new technology
• Experience providing high-touch customer support over chat, messaging, or phone
• Familiarity with common tax forms and concepts
• Proficient with digital tools including customer portals, secure document sharing, and online communication platforms
• Self-starter mindset—comfortable with change, learning by doing, and excited to help shape the future of the tax industry

Requirements

• Support Pro customers via chat by answering tax questions, assisting with document gathering, and providing status updates on their returns
• Respond to every customer with warmth, patience, and professionalism, including those who are frustrated, stressed, or navigating difficult personal situations
• Conduct customer outreach via messaging and outbound calls as filing deadlines approach
• Own customer issues through to resolution, following up proactively and keeping customers informed along the way
• Recognize when an issue needs escalation and route it according to process and policy
• Consistently meet or exceed goals for customer satisfaction, service quality, and operational efficiency
• Share feedback with leadership and product teams to improve the product, processes, and overall customer experience as we scale

Nice to Have

• Experience preparing tax returns, especially in high-volume settings
• Prior experience in a tax, accounting, or financial services support environment

Benefits

• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.