[Hiring] Tax Collector 2, Customer Care @Arizona Department of Administration

Role Description

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Revenue (ADOR) our mission is to Serve Taxpayers! ADOR is looking for individuals who are committed to service, community, and teamwork. Come Join the ADOR Team!

The Tax Collector 2, Customer Care is responsible for the collection of delinquent tax liabilities of assigned cases on behalf of the Department of Revenue. This role contacts and completes the collection of tax liabilities and delinquencies via phone calls, emails, or other means of contact to negotiate payment plans and/or enforce collection activities. All work is to be completed while educating taxpayers and promoting voluntary taxpayer compliance.

• This role is eligible for remote work with occasional presence in the Phoenix office following a 6-9 week onsite training.
• This position may be available for remote work within Arizona with an initial 6-9 week training full time onsite.

Qualifications

• Basic knowledge and understanding of Federal and State tax statutes, administrative rules, and regulations.
• Basic knowledge and understanding of tax collection enforcement rules and regulations.
• Knowledge of investigative and research techniques.
• Knowledge of tax filing requirements and supporting documentation necessary to process tax returns.

Requirements

• Strong communications skills, to include verbal, written, and active listening.
• Effective organization and time management skills.
• Strong interpersonal skills and demeanor.
• Strong negotiation and persuasion skills.
• Proficient in the use of a PC/laptop in a Windows environment; in the use of the Internet; and in the use of Google Suite applications.
• Proficient in the use of tax reporting systems.
• Ability to clear a comprehensive background and clearance process.
• Ability to read, interpret, disseminate, and apply complex tax-related information.
• Ability to think creatively, critically, and strategically when analyzing and proposing compliance solutions.
• Willingness and ability to embody ADOR’s core values of Do the Right Thing, Commit to Excellence, and Care About One Another.

Benefits

• Affordable medical, dental, life, and short-term disability insurance plans.
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans.
• 10 paid holidays per year.
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years.
• Sick time accrued at 3.70 hours bi-weekly.
• Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
• Deferred compensation plan.
• Wellness plans.
• Tuition Reimbursement.
• Stipend Opportunities.
• Infant at Work Program.
• Rideshare and Public Transit Subsidy.
• Career Advancement & Employee Development Opportunities.
• Flexible schedules to create a work/life balance.