[Hiring] System Analyst - First Line Support @Gallagher

Role Description

Are you a tech-savvy problem solver with a passion for delivering exceptional support? We’re looking for a UK Systems Analyst – First Line Support to join our Pension Systems Department . In this role, you’ll play a vital part in supporting the systems that power our pension administration business. If you’re a detail-oriented professional with strong communication skills and a knack for troubleshooting, we’d love to hear from you!

• Monitoring the ServiceNow call logging system and support department mailboxes.
• Identifying, organising, and resolving tickets based on priority and deadlines.
• Distributing tickets to the appropriate departments or teams.
• Providing first-line support for Pensions Administration software and financial software packages, including CCM Browser, CCM Core, Lloydslink, Aviary, and PT-X.
• Supporting the Pensions Portal Website and work management systems.
• Creating and maintaining team process documentation.
• Managing user maintenance across pensions and financial systems.
• Creating and maintaining mail merge documentation and generating reports on pension software.
• Conducting peer reviews and ensuring your work is reviewed for accuracy and quality.
• Taking ownership of assigned tasks, ensuring they are completed on time and to a high standard.

Qualifications

• Experience with a call logging system (e.g., ServiceNow).
• Ability to provide support via telephone, email, or live chat applications.
• Excellent written and verbal communication skills.
• Advanced proficiency in MS Office (Word, Excel, Access).
• Desirable: Knowledge of SQL and relational databases.
• Desirable: Understanding of UK pensions.
• Strong problem-solving skills and attention to detail.
• Excellent interpersonal skills and a collaborative mindset.

Benefits

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days.
• Defined contribution pension scheme, which Gallagher will also contribute to.
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
• Income protection, we’ll cover up to 50% of your annual income, with options to top up.
• Health cash plan or Private medical insurance.
• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with over 3,000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back-up family care.
• And many more…