[Hiring] Survey Interviewer @IIIIIIUS

Role Description

ICF is hiring flexible On-Call REMOTE Survey Research interviewers! The work supports vital health-focused surveys for our Federal and global health agencies. As a Survey Researcher at ICF, you’ll help collect data via specific telephone questions; the collected data is used to identify risks and monitor trends that allow our clients to deliver targeted effective health policy interventions.

This role is fully remote and On-Call, approximately 20 - 29 hours each week. Hours of work can vary and the ICF Recruiter will provide schedule options.

Watch the video below for a preview of this role:

• Job Preview: Survey Interviewers at ICF

Key Responsibilities:

• Deliver scripted multiple-choice questions over the telephone and accurately record responses using a computer-aided telephone interviewing (CATI) system.
• Engage positively with members of the public and remain neutral and unbiased regarding their responses.
• Build skills by learning from colleagues and your Team Lead who support your progress and project goals.
• Must be able to sit for long periods of time.

Qualifications

• High school diploma/GED
• Must live within one of the following states to perform this role: Pennsylvania, Ohio, Texas, Kentucky, Kansas, Georgia, Indiana, Iowa, North Carolina, North Dakota, Virginia, West Virginia, Wisconsin, Wyoming, South Carolina, South Dakota, New Hampshire, Tennessee, Utah, Oklahoma, Nevada, Mississippi, Montana, Louisiana, Idaho, Arkansas, Alabama.
• Must pass a criminal background check.
• Must be 18 years of age or older.

Requirements

• 6 months previous call center, customer service or collections experience strongly preferred.
• Previous experience collecting and recording data from the public.
• Active listening and communication skills, both written and oral.
• Ability to positively engage with members of the public and remain neutral and unbiased during the phone interview.
• Strong interpersonal skills including courtesy, professionalism, and a cooperative attitude.
• Ability to be flexible in a work schedule and to work limited overtime as necessary.
• Clear telephone speaking voice and ability to read accurately from a script.
• Basic computer skills including keyboard skills and accurate data entry; ability to type 30 words per minute.
• Fluent in reading, writing, and speaking in English.
• Must meet standard performance metrics.

Benefits

• Reasonable Accommodations are available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs.
• All information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations.