[Hiring] Surgery Scheduling Coordinator @TriHealth

Role Description

Surgery Scheduling Coordinators play a critical role behind the scenes, ensuring every procedure is scheduled accurately, efficiently, and with the patient experience front and center. This role is ideal for someone who thrives on organization, collaboration, and knowing their work directly supports life‑changing care.

• Schedules elective and urgent procedures, private and service cases, and coordinates with surgery and cysto schedule.
• Schedules pre-admission and pre-procedure testing in accordance with the department and hospital guidelines.
• Communicates pertinent information to appropriate departments/personnel regarding patient's procedure.
• Documents physician complaints and information regarding inability to satisfy doctor's preferences for scheduling.

Qualifications

• High School Diploma or GED (Required)
• 1 - 2 years experience in medical office scheduling (Required)
• Knowledge of Medical and Surgical terminology and familiarity with surgical procedures
• Computer skills

Requirements

• Documents surgeon complaints and follow through on problem solving relating to being able to satisfy surgeon preference for scheduling.
• Ensure that accurate information is taken from preference cards and/or Sales Representatives.
• Coordinate information with the OR and other departments.
• Good rapport and cooperation when working with surgeon office staff, other departments, and co-workers.
• Good team player.
• Schedules elective and urgent cases using good organizational skills.
• Anticipates and handles schedule changes without explicit direction.

Working Conditions

• Climbing - Rarely
• Concentrating - Consistently
• Continuous Learning - Consistently
• Hearing: Conversation - Consistently
• Hearing: Other Sounds - Frequently
• Interpersonal Communication - Consistently
• Kneeling - Occasionally
• Lifting <10 Lbs. - Frequently
• Lifting 50+ Lbs. - Rarely
• Lifting <50 Lbs. - Occasionally
• Pulling - Rarely
• Pushing - Occasionally
• Reaching - Rarely
• Reading - Consistently
• Sitting - Consistently
• Standing - Rarely
• Stooping - Occasionally
• Talking - Consistently
• Thinking/Reasoning - Consistently
• Use of Hands - Consistently
• Color Vision - Occasionally
• Visual Acuity: Far - Frequently
• Visual Acuity: Near - Consistently
• Walking - Frequently

TriHealth SERVE Standards and ALWAYS Behaviors

• Serve: ALWAYS…
• Welcome everyone by making eye contact, greeting with a smile, and saying "hello".
• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist.
• Refrain from using cell phones for personal reasons in public spaces or patient care areas.
• Excel: ALWAYS…
• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met.
• Offer patients and guests priority when waiting (lines, elevators).
• Work on improving quality, safety, and service.
• Respect: ALWAYS…
• Respect cultural and spiritual differences and honor individual preferences.
• Respect everyone’s opinion and contribution, regardless of title/role.
• Speak positively about my team members and other departments in front of patients and guests.
• Value: ALWAYS…
• Value the time of others by striving to be on time, prepared and actively participating.
• Pick up trash, ensuring the physical environment is clean and safe.
• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
• Engage: ALWAYS…
• Acknowledge wins and frequently thank team members and others for contributions.
• Show courtesy and compassion with customers, team members and the community.