[Hiring] Supporting File Intake Clerk @HRS Talent Solutions

Role Description

The Supporting File Intake Clerk is responsible for managing additional file receipts in a remote customer service and office administration role. Key responsibilities include:

• Finding the original online request and attaching additional files through the approved system.
• Recording that the file is ready for the reviewer.
• Maintaining a private home office or equivalent workspace for customer documents.
• Following the employer's matching procedure for incoming files.
• Flagging uncertainties if a file belongs to several related requests.
• Keeping the original receipt date and history visible under company rules.
• Sending brief acknowledgments of receipt without confirming acceptance or review.
• Describing issues with attachments that cannot be opened or are in unsupported formats.
• Ensuring relevant material is visible to the reviewing team without requiring a new form submission.

Qualifications

• Comfortable with online forms.
• Attention to detail to leave uncertain matches unresolved.
• Ability to follow matching rules and privacy protocols.

Requirements

• Daily tasks include reading assigned follow-up emails or online uploads.
• Matching the sender and reference to an existing service case.
• Attaching permitted files in the designated system.
• Recording readability and version of items received.
• Sending approved receipt messages when appropriate.
• Flagging mismatches or unsupported formats for review.
• Keeping the next case owner and pending action visible.
• Checking customer-approved references and contact details before attaching files.
• Recording the arrival of new materials and asking how to handle them.
• Leaving a list of attachments awaiting a match or replacement at the end of a shift.
• Recording actual receipt time for files arriving after a stated deadline.

Benefits

• Flexible work schedule (full-time or part-time).
• Hourly pay range of $22.25–$23.75.

Application details

Applicants may need to apply through the hiring company’s website. Relevant experience includes matching documents to earlier requests, with school and volunteer records providing useful background.