[Hiring] Supporter Services Senior Executive - Telemarketing @Cancer Research UK (CRUK)

Role Description

We are looking for a Supporter Services Senior Executive to work across the full breadth of functions and channels in Supporter Services to ensure all services are delivered to the highest possible standards meeting all quality, compliance and regulatory measures. Providing support to the functional managers as well as executives across Supporter Services.

• Deliver structured quality monitoring and coaching to Supporter Services Executives, driving consistent call standards, strong supporter experience and fundraising outcomes.
• Analyse performance data, dashboards and call metrics to identify trends and prioritise targeted coaching interventions.
• Contribute to telemarketing campaign prioritisation, using performance insight and subject matter expertise to inform decisions.
• Support and oversee external telemarketing partners, ensuring alignment on quality, coaching standards, reporting and supporter experience.
• Collaborate with marketing and stakeholders to develop call scripts, tools and campaign approaches that enable high-quality interactions.
• Act as a telemarketing subject matter expert and brand champion, ensuring all activity reflects CRUK tone of voice and represents the team across wider initiatives.

Qualifications

• Experience in quality monitoring and coaching.
• Strong analytical skills with the ability to interpret performance data.
• Experience in telemarketing and campaign management.
• Excellent communication and collaboration skills.

Requirements

• Flexibility to meet business needs, including occasional weekend working or alternative shift patterns.
• Eligibility to work in the UK.
• Satisfactory basic DBS check required for employment.

Benefits

• Generous benefits package.
• Wide range of career and personal development opportunities.
• High-quality tools to support your work.
• Policies and processes to improve work-life balance and personal wellbeing goals.