[Hiring] Support Technician - Tier 1 @Community Dental Partners

Role Description

Tier-1 Support Technician will be responsible for providing front line IT end-user support according to CDP standards. This position requires the ability to troubleshoot issues, respond to end-user inquiries, and handle systems administration tasks effectively using all available communication options.

Responsibilities

• Administration and documentation of business systems/solutions
• Setup computer workstations and prepare workstations for remote deployment
• Remote support of dental office technology implemented here at Community Dental Partners

Qualifications

• 1+ years’ experience working in IT field
• Proficient in Windows Domain deployments
• Application Administration: Google, O365, Adobe, hPBX, etc.
• Experienced and comfortable with diverse hardware
• Excellent customer service skills: communication skills (both verbal and written)
• Attention to detail: punctuality, scheduling, & ticket documentation
• Ability to handle many tasks concurrently

Requirements

• Experience with the following specific hardware and software: Dell Optiplex/Pro Micro and PowerEdge, Ubiquiti Unifi, G Suite, Open Dental, Dexis, Monday.com, Inventory Systems, MS Azure, Hyper-V, AWS, Proxmox, PSA Software

Benefits

• Salary: $18/hr (based on experience)