[Hiring] Support Services Associate @Amplify

Role Description

Amplify is seeking full-time, seasonal, remote Support Services Associates to join our Customer Support team as the first point of contact for customers reporting issues and inquiries across Amplify’s suite of products and systems.

In addition to making a direct, tangible impact on educators nationwide, you’ll:

• Make a meaningful impact on student learning while building relationships with educators who value your support
• Join a cohort of like-minded colleagues and expand your professional network
• Participate in an interactive onboarding experience with hands-on simulations and mentorship
• Develop technical expertise in educational platforms, CRM tools, and customer support strategies

This is a contract role expected to run from June 15, 2026, through the end of September, aligned with our peak season.

Essential Responsibilities:

• Provide professional support to K–12 educators via phone, chat, and email
• Approach every interaction with empathy, active listening, and patience
• Prioritize and manage a high volume of cases while maintaining quality and response time standards
• Diagnose issues using effective questioning and analytical thinking, and deliver clear, step-by-step solutions
• Leverage available resources, documentation, and internal tools to research and resolve customer issues independently
• Create and maintain accurate case records in Salesforce, including contact details, issue categorization, troubleshooting steps, and resolutions
• Work closely with teammates and cross-functional departments to resolve challenging issues, knowing when to escalate complex or unresolved cases to appropriate teams

Qualifications

• High school diploma or equivalent
• 1+ years of experience using Google Suite products
• 1+ years of experience working in Customer Service

Requirements

• Are committed to delivering excellent customer experiences
• Communicate clearly and effectively, both written and verbal
• Are very comfortable with technology and basic troubleshooting
• Learn new processes quickly and adapt when circumstances change
• Are a resourceful self-starter who can find solutions to challenges
• Enjoy analytical thinking and problem-solving
• Prioritize quality and accuracy in a fast-paced environment
• Take ownership of your work and embrace feedback for growth
• Have a keen attention to detail

Benefits

• Associates work 40 hours per week (including a 30 minute lunch break and two 15 minute breaks daily)
• Each associate will work an 8-hour shift between 7am - 9pm Eastern Standard Time (EST)
• Remote (U.S. only)
• Associates will be provided a MacBook, headset, and mouse
• Compensation: $20/hr for new associates, $22/hr for returning associates

Company Description

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Today, Amplify serves more than 15 million students in all 50 states.