[Hiring] Support Representative @Fullsteam

Role Description

The Support Representative is a call center–based technical support role responsible for assisting customers with issues, questions, and troubleshooting related to our POS software and Windows‑based environments. This role handles inbound calls, responds to customer emails, manages support tickets, and works collaboratively to meet service level and quality metrics.

• Provide inbound phone and email support for POS software customers
• Troubleshoot application and Basic Windows OS issues
• Accurately document, manage, and resolve support tickets
• Maintain individual ticket volume and productivity metrics
• Assist customers with technical questions and operational issues
• Escalate complex issues appropriately while maintaining customer communication
• Participate in weekend and rotational coverage schedules as required

Qualifications

• Strong verbal and written customer communication skills
• Ability to manage multiple tickets and priorities in a call center environment
• Solid troubleshooting and problem‑solving skills
• Customer‑focused mindset with attention to detail
• Ability to work independently and as part of a team

Requirements

• Experience supporting customers via phone and email in a technical or call center environment
• Working knowledge of Windows operating systems
• Familiarity with Microsoft 365 applications
• Basic understanding of Windows networking concepts
• General technical troubleshooting experience

Benefits

• Pay range: $15.28 to $20.35/hour USD

Company Description

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of over 1,900 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers.