[Hiring] Support Engineer @Levanta

Role Description

We're hiring a Support Engineer to join Levanta's growing team. This role is the bridge / glue between Customer Success and Engineering to troubleshoot and resolve product, integration, and API-related issues. The ideal candidate is customer-obsessed, technically savvy, and comfortable working cross-functionally to ensure a high-quality customer experience.

• Respond to technical issues and questions via Slack, Linear (our ticketing software), and Pylon.
• Understand the technical nuances of Levanta's technology and guide customers through their challenges.
• Escalate product bugs to the engineering team with clear context.
• Create and maintain technical support documentation to enable the entire CS and engineering team to serve our customers.
• Identify repeat issues and propose solutions to improve the product.
• Build out internal tools to solve common issues.
• Utilize and implement AI workflows that will make our support process more efficient.

Qualifications

• 2+ years of prior experience in technical support, solutions engineering, or software engineering.
• Ability to read / write code in Typescript.
• Good communication skills, able to juggle multiple technical conversations.
• Familiarity with REST APIs, SQL, and cloud tooling.

Requirements

• Must have a permanent address in one of our hub states: California, Florida, New York, Ohio, Utah, Texas, Michigan, Washington, Colorado, Massachusetts, North Carolina, Pennsylvania, or DC.

Benefits

• A dynamic and supportive work environment where innovation and creativity are encouraged.
• Competitive salary and benefits package.
• Open vacation and sick policy, take the time you need.
• Opportunity for professional growth and advancement within a rapidly expanding startup.
• A culture that values diversity, inclusion, and the impact of every team member on our success.