[Hiring] Support Engineer @HireVue Inc

Role Description

As a member of our Corporate Service Desk team, you won’t just be managing tickets—ingenuity, clear communication, and a "can-do" attitude are the tools you'll use to keep our organization running at peak performance.

The Role at a Glance: Reporting to the Associate Manager of the Corporate Service Desk, you will serve as the primary point of contact for our internal team. Your mission is to provide a seamless, responsive IT experience that empowers every employee to do their best work.

Key Responsibilities

• Frontline Support: Serve as the first responder for hardware, software, and account access issues across Mac and Windows environments.
• Ecosystem Management: Troubleshoot and optimize our core tools, including Google Workspace, Microsoft 365, Slack, and Okta.
• Lifecycle Success: Lead the onboarding and offboarding process, ensuring new hires have the equipment and access they need from minute one.
• Ticket Excellence: Manage the ITSM queue (Jira/Freshservice) with a focus on timely resolution and meticulous documentation.
• The Hybrid Workspace: Support our conference room A/V technology to keep our hybrid meetings productive and frustration-free.
• Knowledge Leadership: Author FAQs and internal knowledge base articles to empower users and streamline support workflows.

Qualifications

• 2+ years in a technical helpdesk or enterprise support role.
• OS Expertise: Proficiency in both macOS and Windows troubleshooting.
• Tech Stack: Hands-on experience with SaaS platforms (Zoom, Slack, Okta, etc.).
• Soft Skills: Exceptional communication skills and the ability to remain calm under pressure.
• Associate degree in IT or equivalent practical experience.

Requirements

• The "Extra Credit" List: While not required, we’d love to see certifications such as:
• JAMF Certified Associate
• Google Workspace Administrator
• CompTIA A+ or Network+
• ITIL Foundation

Benefits

• Autonomy to identify common pain points and support to implement automated solutions or process improvements.
• Opportunity to work in a fast-paced environment that appreciates the "human" side of technology.