[Hiring] Support Engineer @Prompt

Role Description

We are looking for a Support Engineer to support our SaaS products by bridging the gap between the engineering and client experience teams.

• Work collaboratively with the product engineering, client experience, and AI engineering teams to identify and resolve issues across multiple products.
• Meet (virtually) with customers and internal stakeholders to diagnose potential issues.
• Reproduce, debug, and identify root causes of issues in production and development environments.
• Write detailed technical specifications for product engineers to reproduce and resolve identified issues.
• Write performant scripts and database queries to resolve issues and respond to stakeholder requests.

Qualifications

• 3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities.
• Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.).
• Ability to read and write code using at least one modern programming language.
• Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications.
• Proven experience debugging complex API integrations.
• Ready to embrace a fast-paced environment, with rare requirements to work beyond standard hours.
• Strong communication skills and the ability to comfortably articulate your thoughts and decisions, including with senior leadership.
• Strong time management skills, including the ability to prioritize tasks and focus on the most pressing issues.

Requirements

• Experience working in software development (especially using PHP, Python, or modern JavaScript frameworks like Vue and React).
• Experience working in customer support or otherwise directly responding to customer issues.
• Knowledge of various AWS services like EC2, S3, Route 53, or CloudWatch.
• A background working in the healthcare industry.
• Prior startup and/or B2B SaaS technology organization experience.

Benefits

• Competitive salaries.
• Remote/hybrid environment.
• Potential equity compensation for outstanding performance.
• Flexible PTO.
• Company-wide sponsored lunches.
• Company paid disability and life insurance benefits.
• Company paid family and medical leave.
• Medical, dental, and vision insurance benefits.
• Discounted pet insurance.
• FSA/DCA and commuter benefits.
• 401k.
• Complimentary subscription to digital fitness classes and wellness content.
• Recovery suite at HQ – includes a cold plunge, sauna, and shower.