[Hiring] Support Engineer @Nango
Support Engineer @Nango
Customer Service
Salary usd 80,000 - 13..
Remote Location
Employment Type full-time
Posted 1mth ago

[Hiring] Support Engineer @Nango

1mth ago - Nango is hiring a remote Support Engineer. πŸ’Έ Salary: usd 80,000 - 130,000 per year πŸ“Location: GMT (UTC+0)

Role Description

We're looking for a Support Engineer to be the front line of the Nango customer experience. This role sits at the intersection of engineering, support, and solutions:

  • Be the first point of contact for customers and prospects across email and Slack: triaging questions and driving issues to resolution with speed and clarity.
  • Debug complex platform and integration issues end-to-end: trace problems through Datadog logs and metrics, read Nango source code, and identify root causes.
  • Help customers troubleshoot implementation issues with external APIs (auth failures, problematic configurations, etc.).
  • Implement support for new APIs on the Nango platform.
  • Maintain and improve API-specific documentation so customers can self-serve effectively.
  • Run technical Q&A calls with smaller prospects: help engineers understand Nango, map their integration ideas to Nango's primitives, and build confidence that it fits their use cases.
  • Contribute smaller code changes to the Nango platform: bug fixes, improvements, and quality-of-life changes that surface from support work.
  • Serve as a direct feedback loop into the product and engineering teams by surfacing patterns, gaps, and opportunities from customer interactions.

Qualifications

  • 5+ years of full-stack engineering or highly technical support experience, comfortable contributing code to a large codebase.
  • Enjoy working directly with customers and take pride in helping them succeed.
  • Excellent communicator with native-level English, able to build trust and clarity with technical teams.
  • Comfortable debugging complex systems and solving real-world integration challenges.
  • Able to multitask effectively and thrive in a fast-moving, high-ownership environment.
  • Professional, optimistic, and proactive: you represent Nango with speed, clarity, and excellence.
  • Comfortable with ambiguity and excited to operate at the heart of product and customer impact.

Requirements

  • Based in GMT-3 (Brazil/South America) to GMT-5 (Central time) time zones.

Benefits

  • Experience in developer tools, APIs, or integration platforms.
  • Prior work in customer-facing engineering or technical support roles.
  • Familiarity with OAuth flows, API auth patterns, and common SaaS APIs.
  • Startup experience in high-growth, high-velocity environments.
Before You Apply
️
remote Be aware of the location restriction for this remote position: GMT (UTC+0)
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Support Engineer @Nango
Customer Service
Salary usd 80,000 - 13..
Remote Location
Employment Type full-time
Posted 1mth ago
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remote Be aware of the location restriction for this remote position: GMT (UTC+0)
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Offer Accepted βœ“
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