[Hiring] Support Engineer @Nango

Role Description

We're looking for a Support Engineer to be the front line of the Nango customer experience. This role sits at the intersection of engineering, support, and solutions:

• Be the first point of contact for customers and prospects across email and Slack: triaging questions and driving issues to resolution with speed and clarity.
• Debug complex platform and integration issues end-to-end: trace problems through Datadog logs and metrics, read Nango source code, and identify root causes.
• Help customers troubleshoot implementation issues with external APIs (auth failures, problematic configurations, etc.).
• Implement support for new APIs on the Nango platform.
• Maintain and improve API-specific documentation so customers can self-serve effectively.
• Run technical Q&A calls with smaller prospects: help engineers understand Nango, map their integration ideas to Nango's primitives, and build confidence that it fits their use cases.
• Contribute smaller code changes to the Nango platform: bug fixes, improvements, and quality-of-life changes that surface from support work.
• Serve as a direct feedback loop into the product and engineering teams by surfacing patterns, gaps, and opportunities from customer interactions.

Qualifications

• 5+ years of full-stack engineering or highly technical support experience, comfortable contributing code to a large codebase.
• Enjoy working directly with customers and take pride in helping them succeed.
• Excellent communicator with native-level English, able to build trust and clarity with technical teams.
• Comfortable debugging complex systems and solving real-world integration challenges.
• Able to multitask effectively and thrive in a fast-moving, high-ownership environment.
• Professional, optimistic, and proactive: you represent Nango with speed, clarity, and excellence.
• Comfortable with ambiguity and excited to operate at the heart of product and customer impact.

Requirements

• Based in GMT-3 (Brazil/South America) to GMT-5 (Central time) time zones.

Benefits

• Experience in developer tools, APIs, or integration platforms.
• Prior work in customer-facing engineering or technical support roles.
• Familiarity with OAuth flows, API auth patterns, and common SaaS APIs.
• Startup experience in high-growth, high-velocity environments.