[Hiring] Support Engineer 1 @Comcast Resume

Role Description

This job provides entry-level technical sales support by analyzing customer requirements and recommending suitable products and services. It assists sales teams through guided product demonstrations and technical presentations under supervision. The job contributes to solution designs while developing standard product proposals and pricing configurations. Depends on others for instruction, guidance, and direction. Develops competence in own area by performing routine work.

Core Responsibilities

• Analyzing customer requirements under supervision to identify suitable products and services that address basic needs
• Supporting sales teams by preparing technical presentations about company products with guidance from senior technical specialists
• Developing standard product proposals and basic pricing configurations while learning to address common technical requirements
• Contributing to customer solution designs by gathering technical specifications and requirements under direction from experienced team members
• Learning to recommend appropriate product bundles and promotional pricing structures through mentored customer interactions
• Assisting with technical product demonstrations and customer presentations following established sales support procedures
• Participating in sales training sessions to build knowledge of voice solutions while receiving coaching from senior technical staff
• Supporting customer engagement activities by tracking project timelines and maintaining regular communication under supervision
• Consistent exercise of independent judgment and discretion in matters of significance
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary
• Other duties and responsibilities as assigned

Expectations

• Understand our Operating Principles; make them the guidelines for how you do your job
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences
• Win as a team - make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers
• Drive results and growth
• Support a culture of inclusion in how you work and lead
• Do what's right for each other, our customers, investors and our communities

Qualifications

• Communication
• Critical Thinking
• Technical Support

Requirements

• Education: Bachelor's Degree (preferred)
• Relevant Work Experience: 0-2 Years

Compensation

Illinois Pay Range: $46,696.88 - $70,045.32. Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Benefits

Comcast provides best-in-class benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance, and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially, and emotionally through the big milestones and in your everyday life.

Disclaimer

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.