[Hiring] Support Associate @Wolt - English

Role Description

Represents the company in relations with its customers, partners and courier partners.

We’re currently looking for full-time/part-time Support Associates to join our team in Romania! In our Support team there is no typical day, and to be successful in Support Associate role you will need to be self-motivated, creative and have excellent interpersonal and relationship-building skills to be able to support our customers, venues and courier partners.

Day-to-day in this role you’ll:

• Handling our 24/7 customer, venue partner and courier partner support together with the team;
• Communicating with customers via live chat or over the phone;
• Simply and clearly responding to questions and queries from our customers, venue partners and courier partners, finding solutions to exceed their expectations;
• Developing our customer, venue partner and courier partner support together with the team;

Qualifications

• Great communication skills with a personal touch, and a customer team-oriented mindset;
• Fluent in Romanian language and professional working proficiency in English;

Requirements

• Shift-based role, able to work during mornings, nights and weekends - we are open 7 days a week;
• Fast learner, attentive to both small details and the bigger picture;
• Multitasking skills, prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority;

Benefits

• Medical subscription- Regina Maria;
• Meal tickets;
• Monthly budget for sports activities;
• Bookster & Hillo;
• Extra days off;
• This role is structured to allow for full remote work, providing flexibility and convenience for the right candidate;
• Choose a work schedule of 4, 6, or 8 hours per day, based on your preference;

Next steps

You will take part in a group interview together with our recruiter and a team leader who will be an observer. During the interview, you’ll have the opportunity to tell us why you’re a good fit for our role, and we’ll go through an exercise based on a situation we often encounter in customer service. Afterwards, you’ll receive feedback by email.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.