[Hiring] Support Analyst - Microsoft Dynamics 365 Business Central @Harris Computer

Role Description

Provide functional support for Dynamics 365 Business Central users across modules:

• General Ledger
• Accounts Payable
• Accounts Receivable
• Inventory
• Purchasing
• Sales

• Troubleshoot and resolve issues including system errors, data discrepancies, user access problems, and integration failures, and document resolutions in our ticketing system (Jira).
• Manage customer onboarding to support services when new customers transition from implementation to ongoing support.
• Escalate complex issues to vendor support as appropriate, tracking to resolution.
• Document support activities, solutions, and maintain user guides and knowledge base articles.
• Deliver end-user training within the scope of support (e.g., webinars, how-to guides).
• Stay current on Business Central release waves, updates, and new functionality.

Qualifications

• Bachelor’s degree in business, Accounting, Information Systems, or a related field.
• 3+ years of experience supporting Dynamics 365 Business Central in a functional or technical support capacity.
• 3+ years of experience supporting different Business Central modules (Financials, Purchasing, Inventory, Project, Fixed Asset, Service Management).
• 3+ years of experience troubleshooting data discrepancies, reporting issues, permissions, and workflow failures.
• 1+ years of experience with Business Central administration (user setup, permission sets, environments, extensions).
• 1+ years of experience creating training material, articles, AI training for Dynamics BC support.
• 1+ years of experience working with AI in a support/development environment.
• 1+ years of experience using ticketing systems and SLA-driven support environments.

Requirements

• Microsoft Certified: Dynamics 365 Business Central Functional Consultant Associate Certification.
• Experience with AL development or ability to read/interpret AL code for troubleshooting purposes.
• Familiarity with Power Platform (Power Automate, Power BI) integration with Business Central.
• Experience with Business Central APIs and data integration.
• Exposure to popular AppSource extensions (Jet Reports, Integrity Data, Insight Works, etc.).
• Experience supporting customers migrating from Dynamics GP to Business Central.
• Familiarity with ITIL or other IT service management frameworks.
• Excellent written and verbal communication skills; ability to explain technical issues to non-technical users.
• Ability to work independently in a remote environment while collaborating effectively with a distributed team.

Soft Skills

• Excellent troubleshooting and problem-solving skills.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.

Working Environment

This job operates in a professional office environment or remote home office location. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Periods of stress may occur.

This role may occasionally encounter Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.