[Hiring] Support Analyst, End User Support @KPMG

Role Description

The Support Analyst, End User Support (EUS) - One Port will be providing virtual IT support for the One Port Tax application based on telephone, chat and self-serve requests received from end users. Critical tax deadlines have to be adhered to for our clients.

• Provides support for the One Port Tax application (internal software)
• Answering incoming support calls, joining chats, and responding to self-serve tickets within our SLA
• Resolving support requests within the SLA
• Communicating responses to KPMG users
• Escalating requests to Ignition Tax
• Use Knowledge Base for resolutions
• Providing after hours or weekend support when required

Qualifications

• College or university degree in IT or related field, or currently working towards
• Virtual support and/or help desk experience an asset
• Experience in providing IT support to a high performing organization an asset
• Experience in working at an incoming IT support call center an asset
• Ability to troubleshoot under pressure and have strong soft skills
• This position requires written and oral fluency in English.

Requirements

• The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders nationally in our English speaking provinces while at KPMG.

Benefits

• The expected base salary range for this position is $47,000 to $71,500 and may be eligible for bonus awards.
• The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications.
• KPMG offers a comprehensive and competitive Total Rewards program.