[Hiring] Support Analyst @Sentinel

Role Description

We are seeking a skilled and service-oriented Support Analyst to support and maintain our enterprise IT environment. The ideal candidate will have hands-on experience administering Microsoft technologies, including:

• Microsoft Entra ID
• Intune
• Azure
• Active Directory
• Windows Server
• Google Workspace
• Endpoint management solutions

This role will be responsible for:

• Managing user identities and access
• Deploying and maintaining applications
• Administering endpoint devices
• Supporting cloud and on-premises infrastructure
• Troubleshooting complex technical issues across a hybrid IT environment

This position can be remote, with occasional onsite support required at Dayton, Ohio.

Qualifications

• 5+ years of experience in Systems administration, or Technical Support role
• Hands-on experience with Microsoft Entra ID and identity and access management
• Experience administering Microsoft Intune and endpoint management solutions
• Experience with mobile device management, application deployment, and device compliance
• Working knowledge of Microsoft Azure and cloud infrastructure administration
• Certifications are preferred: Endpoint Administrator Associate (MD-102), AZ-104, SC-300, Google Workspace Administrator certification or equivalent training
• Previous experience supporting K–12 educational institutions or school district IT environments would be a plus
• Experience managing Active Directory, Group Policy, user accounts, and permissions
• Experience administering and troubleshooting Windows Server environments
• Familiarity with Google Workspace administration and the Google Admin Console
• Experience supporting hybrid Microsoft and Google environments
• Knowledge of Cisco Umbrella or comparable DNS security and web content filtering solutions
• Strong troubleshooting, analytical, and problem-solving skills
• Ability to manage multiple technical issues, prioritize tasks, and communicate effectively with technical and non-technical users
• Excellent verbal and written communication skills
• Strong customer service and interpersonal skills
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment
• The candidate must have a car, as this position requires travel between locations and the transportation of equipment
• A valid driver’s license and proof of vehicle insurance will be required
• Legally authorized to work in the US without sponsorship
• Must demonstrate a “can-do” attitude
• We focus on candidates that display our “ACE” factor – Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service

Requirements

• Compensation: $75,000-$100,000

Benefits

• Weekly competitive pay
• Medical, dental, vision
• 401K and more