[Hiring] Support Agent @exmox

Role Description

This is a company built for growth. When you join exmox, you're stepping onto a global, highly competitive playing field, solving real problems in environments that push you beyond your comfort zone. We move fast, cut the noise, and focus on what actually matters, because in our industry, speed wins.

As a Support Agent at exmox, you will manage the daily flow of user inquiries, directly impacting how millions of players interact with our products. You will work at the intersection of technical problem-solving and user retention, providing the timely support that allows our community to enjoy our offers without interruption.

You will join a collaborative team of support agents based in the Manila area, working closely with our Germany-based internal customer support team to deliver top-tier support to millions of players worldwide.

What You’ll Own

• Player Assistance: Handle a wide range of inquiries via helpdesk tools, resolving account-related, technical, and app-specific questions.
• Issue Resolution: Deep-dive into technical issues to find solutions that help players continue enjoying their gaming offers.
• Workflow Management: Manage complex support workflows, prioritizing tasks effectively to meet response time goals.
• Global Collaboration: Work alongside our remote team in the Philippines and internal teams to maintain a consistent and high-standard support experience.
• Proactive Feedback: Identify recurring bugs or user pain points and share insights with the team to help improve the product.

Qualifications

• Previous experience in customer support or a professional background demonstrating strong interpersonal skills and situational awareness.
• Experience in mobile gaming and player support is a big plus.
• Advanced proficiency in written and spoken English.
• A genuine interest in technical support environments and the mobile gaming industry.
• A proactive, solution-oriented approach with the ability to manage tasks independently.
• Familiarity with helpdesk software like Zendesk is a strong plus.

Requirements

• 100% Work from Home (must be based in Metro Manila).
• Full-time (40h/week, Mon-Sun) on rotating shift roster. Night shifts are scheduled on a rotating basis across the team.
• Working on public holidays may be required on an as-needed basis.
• All necessary work hardware will be provided.
• 15 days of PTO, with an increase of 1 additional day each year up to a maximum of 20 days.

Benefits

• A highly ambitious environment with a clear goal: Work with driven people who challenge each other openly and take full ownership.
• Prioritization of growth, performance, and impact to compete at the highest level and win.

Company Description

At exmox, we are building the next European tech challenger in the user acquisition space. We are part of the Aonic Group, named one of the top 10 fastest-growing companies in Europe in 2026. Our ambition is clear: to build a category-leading company through strong execution, continuous improvement, and a relentless focus on performance.

This is not a company built for comfort. We are building for growth, impact, and long-term success.