[Hiring] Support Agent @FeverUp

Role Description

We're Hiring: Support Agent – SSI BR/LATAM (Remote, Full-Time | Based in Spain)

We’re looking for a proactive and detail-oriented Support Agent/ Administrative & Operations Assistant to join our SSI team—working behind the scenes to bring magical experiences to life across the BR/LATAM region, while being based in Spain. The ideal candidate is highly organized, hands-on, comfortable taking ownership of tasks, and able to work autonomously in a fast-paced, international environment.

What You'll Do

• Internal & Cross-Team Support:
  • Keep internal tools (Jira, Slack, Airtable) updated and organized
  • Coordinate with Producers and Project Managers on day-to-day needs
  • Assist in maintaining visibility across tasks, deadlines and project progress
• Operational & Administrative Support:
  • Assist with event setup and launch: creating and validating experiences in internal tools
  • Perform back office updates and ensure information is accurate and consistent
  • Support invoicing processes and coordinate with the Finance team
  • Proactively help with venue research and initial outreach
  • Contribute to budget tracking and cost allocation
  • Prepare and manage contracts

Qualifications

• You live in Spain and are legally eligible to work here
• You speak Spanish, Portuguese & English fluently
• Experience in structured operations, support or admin roles
• Strong attention to detail, process orientation and follow-through
• Comfort with tools like Jira, Airtable, Slack, Google Workspace (or quick to learn)
• A team-first mindset, clear communicator and proactive problem-solver
• Ability to juggle tasks and priorities in a fast-paced environment
• Bonus: Familiarity with events, production or the music industry

Benefits

• Work remotely with a flexible schedule
• Join a collaborative, international and fast-paced team
• Help shape the backstage of magical scalable experiences
• Learn about event production, internal workflows and scalable operations
• Room to grow and take on new challenges as the team evolves