[Hiring] Supervisor (Specialty Access Center - Pediatrics) @Fairview Health Services

Role Description

The Specialty Access Center (SAC) is an inbound, fast-paced, high volume center with an average of 6,000 calls per day. The SAC supports multiple Adult and Pediatric Specialties, which include:

• Cardiology
• Dermatology
• ENT
• Med-Surg
• Neuroscience
• Oncology
• Ophthalmology
• Primary Care
• Pulmonology
• Solid Organ Transplant
• Urology
• Women’s Health

As the first point of contact, the SAC provides essential support in connecting patients with the care they need.

What you will do as a Specialty Access Center Supervisor:

• Provides daily supervision of department expectations, employee hiring and training support, daily workflow monitors, process improvement, performance management and implementation of changes.
• Reviews productivity reports and manages staff to assure they maintain quality, customer service and production standards.
• Collaborates with the staffing team/leadership to ensure adequate staffing, plans and schedules for staff.
• Adds urgent and escalated customer service needs.
• Understanding metrics and identification of actionable outcomes.
• Ability to lead by example through consistent and high performance work.

Qualifications

• Associates degree or two years of relevant experience.
• 1 year of relevant department experience within the organization or 3 years of relevant experience outside of the organization.

Requirements

• Location: At this time, this position will be working remote (MN residents only).
• Hours: 40 hours/week (Monday-Friday).

Benefits

• Generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!

Company Description

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status.