[Hiring] Supervisor Policyowner Operations @Careers Mutual Of Omaha

Role Description

As Supervisor, Policyowner Services, you’ll lead a group of frontline professionals responsible for servicing policyholders and supporting our insurance operations. You’ll play a critical role in delivering an outstanding customer experience while ensuring efficient, compliant processes are in place.

Responsibilities

• Lead, coach, and develop a team of frontline associates, creating a strong, customer-focused culture.
• Oversee daily operations and ensure service standards and compliance requirements are met.
• Use data and feedback to drive performance, improve processes, and identify opportunities for growth.
• Partner with teams across the organization (Underwriting, Claims, etc.) to align on goals and priorities.
• Ensure adherence to company policies, procedures, and industry regulations.
• Support and lead projects that enhance the customer and associate experience.
• Champion change and lead your team through evolving business needs.

Qualifications

• Experience managing or supervising a team, ideally in a customer service environment.
• A passion for developing people—helping others grow is a key part of who you are.
• Strong communication, problem-solving, and decision-making skills.
• Ability to balance day-to-day operations with long-term strategy.
• Comfort with change and the ability to lead a team through evolving priorities.
• You promote a collaborative culture, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico.

Requirements

• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment.

Benefits

• Estimated Salary: Minimum: $68,000 - $87,500, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays.