[Hiring] Supervisor, Fleet Administrator @Rentokil Pest Control

Role Description

Responsible for supporting the operations of the administrative team within a specific vertical and a working knowledge of all administrative verticals. Executing the strategies, vision, policies, and processes set by the Senior Customer Managers, Customer Administration, and Administration Manager. Lead and motivate the administrative team to consistently deliver the optimal Rentokil Terminix customer and colleagues experience. They will help ensure proper staffing levels are accomplished in the most fiscally responsible manner and all colleagues are effectively trained and capable to complete their specific roles.

Duties & Responsibilities

• Maintains and improves customer excellence experience by monitoring system performance, identifying and resolving problems, preparing and completing action plans.
• Work with Talent Development for training materials, complete system audits and analysis, manage system and process improvement and quality assurance programs, and install upgrades.
• Create and foster an environment that promotes excellent customer service internally and externally, employee engagement, performance, teamwork, and accountability.
• Set clear guidelines for front line colleagues to improve the customer service experience, create engaged colleagues, customers, and facilitate organic growth.
• Act as a subject matter expert in partnership with operations to create efficiencies and trends in business needs.
• Interview candidates and make effective hiring recommendations.
• Effectively manage change to ensure departmental objectives are met.
• Collaborate with all levels of operations and cross-department to identify and resolve moderate to complex issues.
• Provide coaching and training for frontline colleagues.
• Evaluate colleague performance and set goals each quarter.
• Ensure adherence to policies for attendance and established procedures.
• Keep management informed on any issues or problems.
• Facilitate and participate in team and leadership meetings.
• Work on projects as needed.

Qualifications

• High school diploma.
• 2+ years of progressive, hands-on experience in an administration support role.
• Proven experience leading teams within an administrative team.

Skills & Competencies

• Ability to communicate effectively at all levels within an organization.
• Ability to influence and persuade others in the process of change management.
• Conflict resolution and negotiation skills.
• Strong knowledge of office applications including Google Suite is preferred.
• Strong commercial ability with an attestable customer service focus.
• Strong analytical and problem-solving skills.
• Excellent people management skills with demonstrable experience of leading a large, dispersed, and diverse workforce across multiple locations and geographies.
• Excellent organizational and leadership skills with the ability to operate effectively both strategically and operationally as required.
• Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.
• Able to demonstrate strong levels of drive, work ethic, and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
• Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.

Base Pay Range

Yearly: $70,700.00 - $92,000.00. While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).

Benefits

• Benefits start day 1 for full-time colleagues - no waiting period.
• Professional and personal growth opportunities.
• Multiple avenues to grow your career.
• Training and development programs available.
• Tuition reimbursement benefits (for FT colleagues).
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more.
• 401(k) retirement plan with company-matching contributions.
• Vacation days & sick days.
• Company-paid holidays & floating holidays.
• A company mindset that prioritizes health, safety, and flexibility.