[Hiring] Supervisor, Customer Service @CVS Health

Role Description

Must reside and work in the Eastern Standard Time. Will manage employees who live and work in Eastern Standard time. Responsible for the overall supervision of Health Concierge and other employees. Accountable for member satisfaction, retention, and growth by efficiently delivering competitive services to members.

Key Responsibilities

• Lead, coach, and develop a team of 15–25 employees.
• Monitor performance metrics (quality, productivity, schedule adherence) and address gaps.
• Provide ongoing feedback through call monitoring and regular check-ins.
• Complete monthly and annual performance scorecards.
• Recognize and reward team and individual achievements.
• Partner with internal stakeholders to meet service center goals.
• Identify trends, remove performance barriers, and support continuous improvement.
• Support hiring, retention, and enforcement of HR policies (attendance, leave, conduct, disciplinary guidelines).

Qualifications

• 2+ years experience in Commercial Service Operations.
• Strong communication, time management, and coaching skills.
• Working knowledge of Microsoft Office.
• Proven ability to lead teams of 15–25 employees.
• Demonstrated success in current role.

Preferred Qualifications

• 2+ years of call center or claims experience.
• Prior leadership experience in a healthcare environment.

Education

• High School Diploma or GED required.

Benefits

• Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.

Pay Range

The typical pay range for this role is: $43,888.00 - $85,068.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Anticipated Weekly Hours

40

Time Type

Full time

Application Information

We anticipate the application window for this opening will close on: 04/30/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.