[Hiring] Supervisor, Contact Center and Clinical Operations @Fuze Health

Role Description

The Patient and Partner Care experience is an essential part of our mission to build the pharmacy of the future. Our Call Center and Clinical teams go above and beyond for our patients and partners by combining the friendliness of your neighborhood pharmacy with the speed of a fast-moving startup. We believe in changing the traditional pharmacy model for the better to provide a five-star experience.

The Care Supervisor, Programs will lead key initiatives and programs aimed at positioning the pharmacy as an industry leader in patient experience, clinical services, and overall care. Responsibilities include:

• Cultivating and sustaining robust relationships with external partners.
• Resolving intricate cases.
• Overseeing agents in pharmacy operations.
• Serving as a point of contact for escalated issues from patients, providers, or partners.
• Delivering exceptional customer service via phone, text, chat, and email.
• Ensuring streamlined, compliant, and superior operations.
• Propelling continuous improvement initiatives alongside stakeholders.

The ideal candidate will possess a strong clinical background to support Specialty and Specialty-Lite programs, as well as manufacturer partnerships, exemplary leadership skills, and a dedication to enhancing patient care. This role requires strong ownership and accountability for team execution and performance outcomes.

Key responsibilities include:

• Developing, implementing, and managing pharmacy programs.
• Supervising daily execution of pharmacy programs.
• Ensuring adherence to all local, state, and federal regulations.
• Leading, mentoring, and developing a team of pharmacists and/or technicians.
• Developing success rubrics and monitoring programs.
• Identifying areas for process improvement and implementing changes.
• Collaborating with internal teams and external partners.
• Providing hands-on support to resolve escalated issues.
• Contributing as a key stakeholder in routine touchpoints with external partners.

Qualifications

• 4+ years experience working in a high volume pharmacy.
• 2+ years of experience in a supervisory or leadership role.
• Doctor of Pharmacy (PharmD) degree from an accredited school of pharmacy.
• Active pharmacist license in good standing in the United States.

Requirements

• Multi-State Licensure.
• Experience with partnership management.
• Experience using lean, Kaizen, or similar continuous improvement methodologies.
• Proficiency in project management tools within G-suite, JIRA, and data analysis tools such as Looker.

Benefits

• Fuze Health Benefits Site.

Company Description

Fuze Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis.

Fuze Health considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law.

To learn about Fuze Health’s privacy practices, including compliance with applicable privacy laws, please read our Privacy Notice for Job Applicants.