[Hiring] Success Accountability Manager @QT Business Solutions

Role Description

QT Business Solutions helps entrepreneurs get funded, get organized, and build successful businesses. We need a sharp, execution-focused leader to own team performance, client success, and operations accountability — someone who notices what's slipping before anyone else does. This is not a sales role. You win when your team performs, and every client gets to the finish line.

• Client launches: Onboard every new client, assess their full needs, and route them to the right team member.
• Team accountability: Track KPIs across all team members, coach on misses, and report to the founder weekly.
• Client success: Manage the Client Success Assistant and ensure every client finishes in 6 weeks.
• Deliverable tracking: Verify business plans, financial writing, and QuickBooks setup are completed on time.
• Accounts receivable: Monitor payment milestones and make outbound collection calls when clients fall behind.
• Events & brand: Represent QT at Metro Detroit events and vendor tables — including in place of the Founder.

Qualifications

• 3–5 years in operations, client success, or performance management.
• Obsessively organized — missed deadlines physically bother you.
• Comfortable having direct accountability conversations.
• Tech-savvy with dashboards, CRMs, and reporting tools.
• Client-facing, confident, and able to represent a brand at events.
• Available for Metro Detroit evening events as assigned.

Benefits

• Flexible schedule.
• Paid time off.
• Training & development.

Company Description