[Hiring] Subrogation Research and Creation Specialist @Machinify

Role Description

Subrogation Research and Creation Specialists handle inbound calls, initiating new files, and identifying potential Subrogation claims. This role requires strong communication, analytical thinking, and attention to detail to ensure accurate file setup, effective documentation, and early recognition of recovery potential.

What you’ll do

• Answer inbound ACD call line and provide prompt, professional customer service to members and insurance companies.
• Create new claim files with accurate and complete information.
• Regularly access client systems to gather information used to create inventory.
• Use multiple computer systems to review claim data and work efficiently.
• Availability to work from 9a - 6p, 10a - 7p, and 11am - 8pm EST.

Qualifications

• High School diploma, GED, or equivalent combination of education and experience in the health insurance, legal, property and casualty or related fields is preferred.
• Professional communication skills, fluent in Spanish and English.
• Strong analytical skills, attention to detail, and ability to adapt to new tasks.
• Strong organizational skills.
• Excellent written and verbal communication skills.
• Word and Excel proficiency required.

Requirements

• After 3 months, you will have a strong understanding of the role.
• You begin building relationships and collaborating with peers.
• You develop effective time and priorities management.
• You receive initial feedback about your performance and are using it to improve.
• You’ve gained confidence in your abilities and are starting to feel more comfortable in your role.
• After 1 year, you have mastered the tasks and responsibilities of the position, executing them with confidence and efficiency.
• You have established a strong network of internal relationships and are recognized as a key collaborator.
• You’ve been entrusted with greater responsibility indicating the company’s confidence in your abilities.
• You see opportunities for career progression and personal development.

Benefits

• PTO, Paid Holidays, and Volunteer Days.
• Eligibility for health, vision and dental coverage, 401(k) plan participation with company match, and flexible spending accounts.
• Tuition Reimbursement.
• Eligibility for company-paid benefits including life insurance, short-term disability, and parental leave.
• Remote and hybrid work options.

Pay range

$25.00/hour with quarterly bonus opportunity. This is a non-exempt position.

Equal Employment Opportunity at Machinify

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. Machinify is an employment at will employer. We participate in E-Verify as required by applicable law. In accordance with applicable state laws, we do not inquire about salary history during the recruitment process. If you require a reasonable accommodation to complete any part of the application or recruitment process, please let our recruiters know.