[Hiring] Student Worker - University Financial Aid- Loan Repayment Support @Grand Canyon University

Role Description

Grand Canyon University is seeking a Loan Repayment Advisor to support the mission of Grand Canyon University through GCU’s University Financial Aid department. The purpose of the position is to assist in lowering the University’s Cohort Default Rate.

• Handle inbound/outbound calls while providing excellent customer service
• Utilize critical thinking skills to counsel students regarding the successful repayment of their federal student loans
• Become well-versed in student loan repayment and postponement options
• Be professional and discreet; maintain student confidentiality

Qualifications

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to successfully multi-task while navigating multiple systems
• Must have basic knowledge of Microsoft Office programs such as Outlook and Teams
• Willingness to work during breaks a plus
• Hours of Operation are Monday – Friday: 8:00am - 6:00pm, Arizona Time
• The position is remote at your own location and must be within 30 miles of campus
• Phoenix locals preferred

Requirements

• Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program
• Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student
• Maintain good financial and academic (SAP) standing with the University
• You may be subject to termination if you fall below the minimum requirements.

Benefits

• Pay Rate: Minimum Wage
• Anticipated End Date: June 30, 2027