[Hiring] Student Services Representative I @DeVry University

Role Description

Responsible for handling all incoming service-related questions and concerns from students currently enrolled in online courses. Provides support to multiple departments.

• Provides general information to all students taking online courses and handles general requests such as transcript requests, website information.
• Handles all incoming service-related inquiries via phone and electronic communication avenues within established service metrics.
• Provides follow-up to students with service-related requests as necessary.
• Consistently meets/exceeds service metrics that are set in place (including, but not limited to service level percentages, call monitoring scores, and adherence).
• Must be able to work a flexible schedule that includes evening and weekend hours.
• Assists with special projects.
• Completes other duties as assigned.

Qualifications

• Associates or equivalent 2 years of college experience required.
• Bachelor's degree preferred.
• Customer service experience required.
• Excellent verbal and written communication skills required.
• Proficiency in PC skills, Excel, Word and keyboard typing required.
• Experience working in a call center environment preferred.
• Ability to work both independently and in a team environment.
• Proactive, self-starter and detail-oriented.
• Excellent active listening skills.
• Ability to demonstrate attentiveness, empathy and self-control.
• Enthusiasm for customer care and providing the highest quality of service.

Benefits

• 401(k) and Roth Plan w/match
• Paid Tuition Program
• Remote and Flex Work Options
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Fertility Coverage
• Family and Domestic Partner Coverage
• Adoption Assistance
• Wellness Programs
• Volunteer Time Off
• Technology Stipend
• Career Development Programs
• Mental Health Care Programs
• Tax Savings Account (FSA and HSA)
• Short-Term/Long-Term Disability Coverage
• Life, Accident, AD&D, Critical Illness Insurance
• Auto/Homeowners, Pet and Legal Insurance
• Exclusive Discount Programs
• Family Care Services
• 2nd.MD, a virtual expert medical consultation service
• Health Advocacy Service

Company Description

DeVry University strives to close our society’s opportunity gap and address emerging talent needs by preparing learners to thrive in careers shaped by continuous technological change. Through innovative programs, relevant partnerships, and exceptional care, we empower students to meaningfully improve their lives, communities, and workplaces.

Our colleague experience is an area of obsessive focus. At DeVry University, we care about you. Because, only through you can we deliver our unique Care Formula to our learners and partners.