[Hiring] Student Payments Collections Advisor @Herzing University

Role Description

A Student Payments Collections Advisor plays a critical role in managing and recovering overdue payments from students who have outstanding tuition fees or other financial obligations to Herzing University. The advisor’s primary responsibility is to:

• Communicate with students and address their concerns.
• Negotiate payment arrangements and facilitate resolutions.
• Maintain a positive and supportive approach.

Qualifications

• High school diploma or equivalent with 3-5 years of related experience; or associate degree or higher with a minimum of 1-year related experience.
• Previous experience in student accounts, financial aid, collections, or customer service roles is beneficial.
• Excellent communication skills, both written and verbal.
• Strong ability to convey complex information clearly and concisely.
• Empathy and patience when dealing with students facing financial difficulties.
• Strong negotiation and problem-solving abilities.

Requirements

• Contact students with unpaid tuition fees or other outstanding financial obligations through various communication channels, such as phone, email, or text.
• Discuss the nature of the outstanding balances and offer solutions to help students meet their payment obligations.
• Conduct all interactions with students in a friendly, empathetic, and professional manner.
• Provide accurate and up-to-date information about outstanding balances, payment options, and potential consequences of non-payment.
• Maintain positive relationships with students, offering guidance and support.
• Negotiate payment arrangements or extensions with students based on their individual circumstances.
• Maintain records of all interactions with students within the system of record.
• Generate regular reports for management, summarizing collection efforts and recovery progress.
• Stay informed about relevant regulations and guidelines that govern student debt collection.
• Address and resolve student concerns, disputes, and inquiries professionally.
• Collaborate with financial aid, alumni support, student services, and other relevant departments.

Benefits

• Compensation is determined based on qualifications, experience, and circumstances of each hire.
• Comprehensive benefits package, including a tuition waiver and reimbursement program.
• Health insurance, paid time off, and a retirement savings plan.
• Hourly pay range for this position is $20.54 to $27.78.