[Hiring] Student Loan Recovery Specialist @Reliant

Role Description

Reliant Capital Solutions is hiring Student Loan Recovery Specialists for remote positions!

• Work schedule: Monday – Friday, 8:00am to 5:00pm with two late nights required at 10:00am to 7:00pm EST and 12:30pm to 9:00 pm, Occasional Saturday morning hours
• Training schedule: Monday – Friday 8:30am – 5:00pm EST
• Engage consumers and assist them with managing their delinquent accounts
• Using a consultative approach, help consumers identify the most suitable solutions
• Negotiate to resolve the balance due in the best interests of all parties
• Create a sense of urgency using a customer service demeanor
• Remain compliant, positive and professional at all times

Qualifications

• Must be at least 18 years old
• HS Diploma or GED required; College Degree a plus but not required
• Punctuality (Must have reliable attendance)
• 1+ years’ experience preferred in Collections, Sales, Telemarketing, Medical Billing, Call Center, Customer Service, and Banking
• Must attend full training schedule
• Ability to commit to working a full time schedule with weekends as assigned
• Coachable (Must have willingness to learn)
• Must have reliable transportation
• Strong verbal communication skills (ability to persuade and negotiate)
• Computer skills: document calls and navigate software packages, databases and the internet
• Ability to maintain confidentiality and high level of trustworthiness
• Ability to maintain professionalism within the work environment

Requirements

• Provide voluntary methods for customers to best meet their financial needs
• Act as the main point of contact for borrowers to resolve their delinquent student loans
• Work with customers to obtain necessary documentation and information relative to their current circumstances by leveraging technology and customer service skills
• Sustain proper follow up and maintenance of collection records
• Meet the daily and monthly goals as assigned by Reliant’s management team
• Maintain targeted performance goals for collections
• Remain up to date on internal and external industry changes
• Properly document all processing of borrower’s accounts
• Utilize technology for adequately obtaining borrower contact and location information
• Adhere to both internal and industry wide compliance regulations
• Any other responsibilities assigned by management

Benefits

• Hourly pay: Starting at $16.00 per hour, with the potential for a higher base rate based on experience, plus uncapped performance commission!
• Benefits: Medical, Dental, Vision, Life and Disability insurance, 401K, Paid Vacation and Holidays
• Full time work: (40 hours per week) schedule
• Paid Training: designed to set you up for success Day 1!
• Supportive team and collaborative culture
• Professional Growth: Reliant is committed to individual growth and advancement

Company Description

Reliant Capital Solutions is an accounts receivable management company headquartered in Gahanna, Ohio. Reliant focuses on debt recovery in the higher education, healthcare, automotive, retail, commercial industries as well as government services.

• insideARM’s Best Places to Work in Collections (2019, 2020, 2023, 2025, 2026)
• BBB A+ Rating (2007-2021)
• BBB Accredited (2019-2021)
• BBB Torch Award for Ethics Recipient – Category: Customers (2020)
• CV Magazine Corporate Excellence Award (2020)
• Ernst & Young - Entrepreneur of the Year - East Central Finalist (2019)
• Columbus Business First - Fast 50 (2010, 2011, 2018, 2021)
• Columbus Smart Business - Smart 50 (2018, 2019)
• Columbus CEO Women Owned Businesses (2018)