Student in IT Operations Support @Retarus GmbH
Customer Service
Salary unspecified
Remote Location
Employment Type internship
Posted 3d ago

[Hiring] Student in IT Operations Support @Retarus GmbH

3d ago - Retarus GmbH is hiring a remote Student in IT Operations Support. πŸ’Έ Salary: unspecified πŸ“Location: Worldwide

Role Description

Become Student (or similar) in IT Operations Support (m/f/d) - Shift Work at Retarus.

  • Act as the first point of contact for national and international customers outside regular office hours (weekends, day & night shifts, and public holidays).
  • Classify and prioritize incoming customer inquiries.
  • Documentation of communication with customers.
  • Escalate unresolved issues internally to the responsible on-call engineers.
  • Monitor incoming alerts using various tools and perform actions based on predefined instructions and procedures.

Qualifications

  • Strong interest in information technology and first experience in managing or working with computer systems.
  • Enjoy helping customers and providing the best possible support.
  • Reliability, solution-orientation, and commitment.
  • Good written and spoken English skills.
  • German language skills are an advantage but not a requirement.

Requirements

  • Prepared to work outside normal office hours, especially at night and on weekends.

Benefits

  • Access to a broad suite of state-of-the-art cloud and technology products to deepen your technical skills.
  • Structured onboarding and continuous support from experienced mentors.
  • Modern work equipment enables you to work fully remotely after onboarding in the office is completed.
  • Company events.
  • Opportunity for future full-time employment during regular working hours, subject to available positions and meeting requirements.
  • Collaborative, diverse company culture and superior team spirit.
  • Flat hierarchies and great feedback culture.
  • Development opportunities & career perspective.
  • International business & cross-site collaboration.
  • Company-paid health insurance, public transportation, lunch vouchers, and further benefits.
Before You Apply
️
worldwide Be aware of the location restriction for this remote position: Worldwide
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Student in IT Operations Support @Retarus GmbH
Customer Service
Salary unspecified
Remote Location
Employment Type internship
Posted 3d ago
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️
worldwide Be aware of the location restriction for this remote position: Worldwide
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Application Denied βœ“
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