[Hiring] Student in IT Operations Support @Retarus GmbH

Role Description

Become Student (or similar) in IT Operations Support (m/f/d) - Shift Work at Retarus.

• Act as the first point of contact for national and international customers outside regular office hours (weekends, day & night shifts, and public holidays).
• Classify and prioritize incoming customer inquiries.
• Documentation of communication with customers.
• Escalate unresolved issues internally to the responsible on-call engineers.
• Monitor incoming alerts using various tools and perform actions based on predefined instructions and procedures.

Qualifications

• Strong interest in information technology and first experience in managing or working with computer systems.
• Enjoy helping customers and providing the best possible support.
• Reliability, solution-orientation, and commitment.
• Good written and spoken English skills.
• German language skills are an advantage but not a requirement.

Requirements

• Prepared to work outside normal office hours, especially at night and on weekends.

Benefits

• Access to a broad suite of state-of-the-art cloud and technology products to deepen your technical skills.
• Structured onboarding and continuous support from experienced mentors.
• Modern work equipment enables you to work fully remotely after onboarding in the office is completed.
• Company events.
• Opportunity for future full-time employment during regular working hours, subject to available positions and meeting requirements.
• Collaborative, diverse company culture and superior team spirit.
• Flat hierarchies and great feedback culture.
• Development opportunities & career perspective.
• International business & cross-site collaboration.
• Company-paid health insurance, public transportation, lunch vouchers, and further benefits.