[Hiring] Streaming Platform Advisor @Global Talent View

Role Description

Cross Border Talents is recruiting for a Streaming Platform Advisor for the Italian Market to work remotely in Portugal.

• First point of contact for viewers and a critical brand ambassador.
• The right person for this role is enthusiastic at addressing our client's customers' needs aiming to provide an excellent service.
• Assist viewers through phone, chat and emails regarding different queries.
• Provide account and application support to viewers namely with regards to software functionality.
• Provide technical support, troubleshooting system configurations, and network settings.
• Provide accurate and real-time responses to the viewer's inquiries.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Qualifications

• Italian (C2) + English (B2)
• Experience in Customer Support (preferable)
• Internet with fiber
• High School Diploma (mandatory)
• EU citizenship or Portuguese residence card/permit (mandatory)
• Availability to work in shifts (mandatory)

Requirements

• Contract Type: 6 months contract (opportunity of renewal)
• Starting Date: 31 July 2024
• Shifts: Monday to Sunday (including bank holidays)
• 07:00 AM - 09:00 PM (8 hours per day in rotational shifts)
• 2 Days Off: rotational days

Benefits

• Welcome Bonus: 2000€
• Salary
• Performance Bonus
• Compensation Bonus
• Daily Allowance
• Transportation Allowance
• Healthcare: Free from day 1 (fully covered after 6 months)