[Hiring] Strategic Customer Success Manager @Safety Chain

Role Description

SafetyChain Software is looking for a driven, skilled, and experienced Strategic Customer Success Manager, with enterprise experience to join our Customer Success team. Reporting to the Senior Manager of Customer Success, you will serve as a trusted advisor to a portfolio of strategic customers, helping them achieve measurable business outcomes through the successful adoption and optimization of SafetyChain solutions.

In this role, you will:

• Build strong relationships with customer stakeholders.
• Develop success strategies aligned to customer objectives.
• Identify opportunities for growth and expansion.
• Proactively mitigate risks that could impact retention.
• Work closely with Account Management, Product, Professional Services, Support, and Engineering to advocate for customer needs.
• Leverage modern tools and insights to improve customer engagement and deliver strategic guidance.

Qualifications

• Bachelor’s Degree (BA/BS) or equivalent work experience required.
• 3+ years of experience in Customer Success, Account Management, Professional Services, or related customer-facing SaaS roles.
• 2+ years of experience supporting manufacturing industry customers.
• 2+ years of experience with Quality Management Software (QMS).
• Working knowledge of ERP, MES, and related systems.
• Experience with Statistical Process Control (SPC) and OEE.
• Experience with safety, quality, and compliance systems.
• Experience presenting, training, and demoing software to groups.
• Experience using CRM and help desk ticketing systems (Hubspot or ChurnZero a plus).
• Ability to travel to customer sites (30%).

Requirements

• Executive presence and communication skills.
• Strategic account planning and customer relationship management.
• Strong presentation and facilitation skills (virtual and in-person).
• Data-driven decision making and analytical problem solving.
• Change management and customer adoption leadership.
• Ability to influence cross-functional teams without direct authority.
• Creative, strategic, and solution-oriented mindset.
• Ability to thrive in fast-paced environments with complex customer challenges.

Benefits

• Competitive compensation plan.
• Opportunity for stock options.
• Health benefits.
• Self Care PTO Plan.
• Flex Schedule.
• Work From Home Flexibility.
• Fast growing tech company with big opportunity.
• Great team and culture.
• Rewarding work that is solving an important problem.
• Annual investment in your professional development.

Company Description

SafetyChain is a rapidly scaling B2B SaaS provider revolutionizing plant management for Food and Beverage manufacturers by improving yield, maximizing productivity, and ensuring compliance. Our impressive client base includes renowned brands like Albertsons, Clif Bar, Tyson Foods, and Whole Foods. Join a dynamic, collaborative team driven by innovation, agility, and rapid growth.