[Hiring] Strategic Customer Success Manager @Maze
Strategic Customer Success Manager @Maze
Customer Service
Salary usd 123,000 - 1..
Remote Location
Employment Type full-time
Posted 1wk ago

[Hiring] Strategic Customer Success Manager @Maze

1wk ago - Maze is hiring a remote Strategic Customer Success Manager. 💸 Salary: usd 123,000 - 145,000 per year 📍Location: Northern America

Role Description

As a Strategic Account Manager at Maze, you will:

  • Strategic Account Management: Build deep, trusted relationships with a portfolio of high-value, strategic customers. Understand their business objectives and create customized strategies to drive value and achieve measurable outcomes.
  • Adoption & Engagement: Champion the adoption of Maze solutions by proactively identifying opportunities for growth and recommending tailored use cases aligned with the client’s evolving needs and strategic priorities.
  • Strategic Guidance: Act as a consultant and thought partner to C-level executives and key stakeholders, providing insights that elevate their research practices and demonstrate the impact of Maze’s solutions on their business goals.
  • Business Reviews: Conduct regular, impactful Business Reviews to articulate ROI, deliver insights, and strengthen alignment with client leadership and budget owners.
  • Customer Advocacy: Serve as the voice of the customer within Maze, providing actionable feedback to product, sales, marketing, and support teams to continuously improve our offerings and align with client needs.
  • Problem-Solving: Proactively identify challenges and provide creative, scalable solutions to ensure client success, leveraging internal resources and cross-functional collaboration.
  • Renewal & Expansion: Partner with Account Executives (AEs) and Account Managers (AMs) to ensure renewals and identify expansion opportunities, contributing to both customer retention and revenue growth.
  • Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Research Partner teams to deliver a cohesive, high-impact customer experience that reinforces Maze’s value proposition.

Qualifications

  • Minimum 5 years in a customer-facing role (e.g., customer success, strategic account management, or consulting) in a SaaS B2B environment, with a proven track record of driving adoption, retention, and advocacy for strategic accounts.
  • Confidence and expertise in engaging with senior leadership, including C-level executives and decision-makers, to deliver impactful presentations, business reviews, and strategic guidance.
  • Strong ability to analyze customer data and deliver actionable insights that drive adoption, mitigate risk, and highlight growth opportunities.
  • Thrive in a fast-paced, ever-evolving environment, and embrace innovation as you help customers navigate Maze’s solutions and industry changes.
  • Hands-on experience with customer success platforms like Gainsight, ChurnZero, Salesforce, Catalyst, or similar tools.

Requirements

  • Certification in Google’s Conduct UX Research and Test Early Concepts (Coursera) or equivalent experience in user research methodologies, UX principles, and leveraging insights to drive strategy.

Benefits

  • Health insurance with international coverage, vision, and dental: 100% of the team member premium paid.
  • Free access to proper mental health care, unlimited virtual therapy sessions (with a human) and 24/7 access to resources.
  • Life and Disability Insurance, 100% of the team member premium paid.
  • Flexible time off.
  • Meaningful equity.
  • Company retreats, fully paid for by Maze.
  • New MacBook (laptop), paid for by Maze.
  • Paid Family leave: 16 weeks for birth or adoptive parents.
  • $500/month to be used for dependent health insurance coverage.
  • $1,500 remote work setup fund to ensure you can set up a productive work space.
  • Flexible work schedule where you manage your own working hours.
  • Monthly Bonus.ly points that are awarded to others to recognize teamwork, dedication and helpfulness - points can be cashed out for gift cards and more.
  • Virtual social engagements randomly throughout the year.
  • SWAG, we have some really cool swag.
  • Open, transparent culture that includes virtual coffee chats, bi-weekly all-hands meetings, and more.
Before You Apply
remote Be aware of the location restriction for this remote position: Northern America
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Strategic Customer Success Manager @Maze
Customer Service
Salary usd 123,000 - 1..
Remote Location
Employment Type full-time
Posted 1wk ago
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
Unlock 160,000+ Remote Jobs
remote Be aware of the location restriction for this remote position: Northern America
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
Application Denied
Unlock 160,000+ Remote Jobs
×

Apply to the best remote jobs
before everyone else

Access 160,000+ vetted remote jobs and get daily alerts.

4.9 ★★★★★ from 500+ reviews
Unlock All Jobs Now

Maybe later