[Hiring] Strategic Customer Success Manager @Rapid7

Role Description

Join us as a Strategic Customer Success Manager and become a key partner to our customers on their cybersecurity journey. You’ll use your product expertise and domain knowledge to help organisations maximise value, accelerate platform adoption, and achieve their most critical security objectives.

As a Strategic Customer Success Manager, you’ll play a pivotal role in driving customer success, satisfaction, and long-term growth. Acting as a trusted partner to CISOs and key stakeholders, you’ll:

• Build strong relationships and understand each customer’s unique cybersecurity goals.
• Guide customers in achieving meaningful outcomes with Rapid7 solutions.
• Work cross-functionally with Sales, Product, Support, and Engineering.
• Advocate for customer needs and deliver a high-impact customer experience.

This is a fast-paced, customer-centric environment where communication, accountability, and collaboration are key. Your work will directly contribute to retention, growth, and the continued success of Rapid7.

Qualifications

• 5+ years in Customer Success, Account Management, or Consulting within SaaS or high-tech (cybersecurity preferred).
• Industry-related certifications i.e. A+, Network+, Sec+, Cloud+, CCSP, etc.
• Familiarity with customer success platforms and tools is a plus.
• Ability to develop customer strategies and drive product adoption for measurable ROI.
• Solid understanding of technical concepts and security frameworks.
• Strong project management, prioritisation, and problem-solving abilities.

Requirements

• Takes ownership of customer outcomes, follows through on commitments, and proactively addresses challenges to ensure long-term success.
• Collaborates closely with Sales, Product, Support, and Engineering to deliver a seamless customer experience and resolve issues efficiently.
• Communicates complex ideas simply and effectively to both technical and non-technical stakeholders, building trust and credibility.

Core Value Embodiment

Embody our core values to foster a culture of excellence that drives meaningful impact and collective success. We know that the best ideas and solutions come from multi-dimensional teams. If you are excited about this role and feel your experience can make an impact, please don’t be shy - apply today.

Company Description

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

• Protecting 11,000+ customers against bad actors and threats.
• Continuing to push the envelope just like we’ve been doing for the past 20 years.
• If you’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career.