[Hiring] Strategic Customer Success Manager @Ashby

Role Description

Our Customer Success Team is passionate about shaping and scaling an exceptional upmarket customer experience across the Enterprise Segment. We’re thrilled to be hiring our next Strategic CSM as we continue to grow the team.

In this role, you'll guide Ashby's biggest customers - focusing on improved product adoption and increased customer health. You will shape how we serve customers ranging from high growth organizations to public companies.

Ashby is designed to be powerful and flexible, allowing users to adjust it to their needs. This means that there is a lot to learn. You will become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence.

Qualifications

• Strong track record of customer success experience in B2B SaaS (at least five years).
• Experience supporting the implementation and adoption of complex technologies through the customer journey.
• Comfortable managing a book of ~20 strategic customers, exceeding $2m in total ARR.
• Enjoy multi-threading and developing relationships across a broad set of stakeholders.
• Experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
• Passionate about becoming a product and industry expert.
• Experience with technically complex products and a strong curiosity to explore details.

Requirements

• Communicate with precision and clarity.
• Listen first and seek to understand customer needs.
• Thrive in complexity and energized by learning a product with depth.
• Excited to help shape a new segment and iterate on playbooks.
• Detail-oriented with crisp follow-up communications.
• Always looking for ways to improve work through data.
• Previous experience as a recruiter, hiring manager, or interviewer is a plus.

Benefits

• Emphasis on high quality work and avoiding quick hacks.
• 10-year exercise window for stock options.
• Unlimited PTO with four weeks recommended per year.
• Twelve weeks of fully paid family leave in the US.
• Generous equipment, software, and office furniture budget.
• $100/month education budget with manager approval for more expensive items.
• Top-tier health insurance for you and your dependents, with 100% of premiums covered by Ashby.
• 3% 401k match.

Company Description

We’re building the next generation of enterprise software, starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better.

We are well funded and backed by great investors, including Y Combinator, Elad Gil, and Lachy Groom. Our growth and retention metrics are best-in-class among our peers.