[Hiring] Staff Customer Success Manager, Majors (Financial Services) @Chainguard

Role Description

As a Majors Customer Success Manager at Chainguard, you will serve as the strategic business partner for a select portfolio of our most important financial services customers. You will be the post-sales primary point of contact, responsible for driving outcomes, building executive relationships, and ensuring customers realize measurable value from Chainguard. In this role, you will work closely with Solutions Architects, Technical Support, Product Management, and Sales.

This is a high-touch, consultative role. Your book of business will be intentionally smaller so you can invest deeply in each account, understand each customer's business priorities, and position Chainguard as a strategic partner rather than a vendor.

What you'll do:

• Strategic Account Management:
  • Build and maintain trusted relationships across customer organizations, from practitioner teams to CISOs and executive sponsors.
  • Understand each customer's business objectives, risk priorities, and regulatory environment to align Chainguard's value accordingly.
• Customer Onboarding and Success Planning:
  • Lead the business-focused elements of onboarding, including success planning, stakeholder alignment, and value delivery milestones.
  • Partner with Solutions Architects who own technical implementation, ensuring business and technical workstreams stay coordinated.
• Executive Engagement:
  • Lead and facilitate executive business reviews, strategic planning sessions, and escalation conversations.
  • Know when to bring in Chainguard's executive team and how to navigate complex stakeholder dynamics in large financial institutions.
• Renewal and Expansion:
  • Work closely with your sales counterparts to identify expansion opportunities, mitigate renewal risk, and build multi-year account strategies grounded in demonstrated value.
• Customer Advocacy:
  • Represent the voice of the customer internally, translating customer needs into product and roadmap feedback.
  • Influence cross-functional teams including Product, Engineering, and Sales on behalf of your accounts.
• Issue Management:
  • Coordinate with Technical Support and Engineering on escalations, serving as the business-facing lead while the SA manages technical resolution.

Qualifications

• 5+ years in enterprise customer-facing roles, with a strong preference for experience in or adjacent to financial services.
• Demonstrated ability to operate as a strategic business partner, not just a relationship manager.
• Familiarity with financial services regulatory and compliance drivers (SOC 2, FedRAMP, PCI DSS, operational resilience frameworks).
• Working knowledge of one or more of the following domains: software supply chain security, vulnerability management, DevSecOps, container security, or application security.
• This is a high-autonomy role; expected to take full ownership of your portfolio.
• Strong executive presence and communication skills, both written and verbal.
• High emotional intelligence, strong prioritization instincts, and comfort navigating ambiguity.

Requirements

• Prior experience managing strategic accounts at a cybersecurity or infrastructure software company.
• Experience supporting or selling into financial services customers such as banks, asset managers, insurers, or fintechs.
• Familiarity with the security and compliance obligations that shape procurement and adoption cycles in regulated industries.
• Previous early-stage startup experience.

Benefits

• Equity/stock options.
• Unlimited PTO.
• Remote work with flexible coworking and team meetup opportunities.
• Home office and internet stipend.
• 100% health/dental/vision insurance coverage for you and your family.
• Paid parental leave to support you and your family.