[Hiring] SSDI Advocate Liaison @Brown & Brown Insurance

Role Description

Are you looking for more than just a job? Want a career where your voice, compassion, and communication skills truly make an impact? Brown & Brown Absence Services Group is looking for empathetic, driven professionals to join our team as an SSDI Advocate Liaison—a role where you help people through some of the most challenging moments of their lives.

Every day, our Advocate Liaisons support individuals who are unable to work due to illness or injury and are navigating the complex process of applying for Social Security Disability (SSDI) benefits. These clients may feel overwhelmed, anxious, or discouraged—and you’ll be the calm, knowledgeable guide who helps them move forward with confidence.

If you’re a strong communicator who thrives on helping others, this is your chance to combine purpose with professional growth.

What You’ll Do

• Speak with clients by phone, answering questions and providing clear, compassionate guidance.
• Educate individuals about the SSDI process and required documentation.
• Assist with completing applications and critical claim documents accurately and thoroughly.
• Build trust-based relationships with clients who may be experiencing physical, emotional, or cognitive challenges.
• Manage inbound and outbound calls while working within an assigned phone queue.
• Collaborate closely with Client Advocates, colleagues, and government agencies to keep claims moving forward.

Through training and hands-on learning, you’ll gain the skills needed to eventually manage your own client caseload independently.

Qualifications

• Strong phone presence; call center or contact center experience a plus (inbound/outbound).
• Excellent typing, data entry, and attention to detail.
• Bachelor’s degree in Education, Counseling, Psychology, Special Education, Vocational Rehabilitation, or related field preferred.
• Paralegal experience a plus.
• 1–2 years of Social Security or insurance intake experience preferred.
• Salesforce experience preferred.

Requirements

• Compassionate communicator who listens with empathy and patience.
• Delivers excellent customer service while keeping calls efficient and informative.
• Sensitive to a wide range of physical and mental health conditions.
• Understands the importance of accuracy, confidentiality, and discretion.
• Confident problem solver who makes sound decisions and adapts quickly.
• Successfully multitasks in a fast-paced call environment.
• Works well independently and as part of a collaborative team.

Benefits

• Pay: $18/hour
• Schedule: Full-time, 40 hours/week | Monday–Friday, 9:00 AM–6:00 PM EST
• Start Date: Paid training begins June 23, 2026
• Location: Remote or in-office options available
• Comprehensive medical, dental, and vision coverage.
• Access to fully covered mental health resources.
• Competitive 401(k) with company match.
• Employee Stock Purchase Program.
• Tuition reimbursement & student loan repayment assistance.
• Generous paid time off.
• Ongoing development through team meetings and one-on-one coaching.
• A culture of caring that values diversity, inclusion, and personal growth.