[Hiring] Sr. Strategic Customer Success Engineer @FOSSA

Role Description

Modern software runs on open source — and managing the compliance, security, and regulatory complexity that comes with it is one of the biggest problems facing engineering and legal teams today. FOSSA is the platform they use to address these challenges. We help thousands of organizations automate license compliance, prioritize vulnerabilities, generate and operationalize SBOMs, and meet regulatory requirements.

Your Mission: You’re a Sr. Strategic Customer Success Engineer that thrives on technical challenges and going deep with customers to help them accomplish their goals.

• Exceptional work ethic is second nature to you, and you welcome a certain level of ambiguity.
• You understand that customers are what make a company and are willing and able to bridge the gap between customer expectations and what FOSSA delivers today.
• You do not hesitate to speak up internally, constantly seeking to identify and improve technical processes and eliminate obstacles.
• You can articulate complex technical situations in a simple and concise manner to non-technical audiences.
• You can also be “gloves off” and tell the unvarnished truth in the right circumstances.
• Your technical acumen in helping customers is strong, adapting to different personas that interact with FOSSA.
• Strong bonus if you have had prior OSS or similar experience.
• You are a true team player, wanting to partner with Customer Success Managers, other engineers on the CS team, Product and Engineering contributors.
• You love open source and what it stands for in furthering software development and human advancement.
• You don’t ever give up and embrace adversity while approaching difficulties head-on.

Responsibilities & Key Skills

• Lead consulting engagements for FOSSA prospects and customers pertaining to M&A activities involving code licensing and vulnerability audits.
• Ongoing technical ownership and accountability over a set of FOSSA’s customers.
• Solid understanding of enterprise-grade company stakeholder OSS needs and challenges.
• Hands-on experience with CI/CD pipelines and how to integrate plugins (e.g. integrate FOSSA CLI in a Jenkins environment).
• Consultative and hands-on approach to deploying FOSSA based on each customer’s specific build environments.
• Partner closely with your Customer Success Managers to drive customer strategy around highly technical, often complex integrations and outcomes.
• Continuously work to find and cultivate new technical champions within customers, forging trusted advisor relationships.
• Think and act “customer-first”, collaborating closely with all key parts of FOSSA (Success Managers, Product Engineering, Product Management, etc.).

Qualifications

• Proven ability to write and maintain scripts (bash, Python, Perl, etc.).
• Proven ability to write and maintain customer-facing technical project documentation.
• Experience with helping customers plan a complex technical rollout within their organization, identifying key stakeholders, obstacles, etc.
• Working knowledge and understanding of threat modeling and how it applies to modern software architecture, ability to provide consultative recommendations.
• Able to partner and collaborate with internal teams in reproducing product defects, coordinate escalations and provide input to on-call teams at FOSSA.
• Desire to thrive by overcoming challenges, ambiguity and other “rough edges” in a fast-growing startup environment.
• Sense of humor, persistence, professional gregariousness.
• Espouse to core values of being biased toward action, solution oriented, and not afraid to experiment.

Requirements

• Previous experience as a Technical Consulting Engineer, Sales Engineer or Solutions Architect in a related field.
• Hands-on Open Source Software (OSS) license compliance consulting experience for Mergers and Acquisitions (M&A).
• Experience with private SaaS (single tenant) and on-prem SaaS (connected and disconnected), Kubernetes (k8) or similar experience.
• Solid understanding of open source software, passion to learn.
• Prior open source software contributor experience.
• Working understanding of the different open source licensing frameworks (i.e. GPL, MIT, Apache License, etc.), ability to discuss relative high-level merits of the different licensing frameworks.
• Prior experience with SCA and/or SAST tools.
• Working knowledge of software development security and vulnerability risks.
• Working knowledge and understanding of software development build systems.
• Previous SaaS experience, ideally working for a SaaS vendor with a complex implementation and integration requirement (e.g. network and/or cloud monitoring, AI tooling, computer vision, etc.).
• Ability to travel up to 20% of the time to meet with customers as needed.

Benefits

• Amazing team culture and environment.
• Named by Built In as Best Start-up to work for 2024, 2025, 2026 and Forbes 2022.
• Competitive salary and equity package.
• Unlimited PTO.
• The annual cash compensation range for this position is $200,000 - $240,000 OTE USD. Final compensation will be determined based on experience and skills and may vary from the range listed.

Company Description

FOSSA is a rapidly growing series-B company with a truly distributed team. While our roots are in San Francisco, our growing team has members in several countries across many time zones. We’re always working to find the perfect balance of effective approaches to distributed work, while maintaining the direct personal connections that help us work better together and love our jobs.