[Hiring] Sr. Rep, Customer Service Ops New Patient Onboarding @Cardinal Health

Role Description

The New Patient Onboarding Representative is responsible for verifying all new patients’ primary and secondary insurances to determine coverage. In addition, the representative will review, enter, and qualify referrals and leads through Medical Policy Review.

• Responsible for verifying patient insurance through either a phone call or web.
• Reprocessing orders.
• Multitasking.
• Completing 53+ audits per day.
• Contact the primary and secondary insurance and obtain all pertinent information per standard department procedure.
• Process and enter manufacturer and HCP referrals per standard department procedure.
• Enter all information into the computer insurance screen.
• Verify all benefits and determine if collection is needed. Forward orders to the appropriate destination or queue.
• Assist in team projects as needed.
• Comply with laws and regulations as they pertain to services provided by the Company, including supporting and demonstrating compliance with the Company’s Compliance and HIPAA Plans.
• Promptly report any information regarding a known or suspected violation of any applicable laws, regulations, standards, or company policy.
• Represent the culture and values of the Company to other groups, agencies, and the general public, ensuring accuracy of public information materials.
• Attend in-service, continuing education, or seminar programs to stay current with industry and community trends as applicable.
• Attend all required Compliance, HIPAA, and other scheduled training.
• Present to management and staff as applicable.
• Identify, support, and demonstrate the Company’s culture and values to ensure quality service to both internal and external company customers.
• Support and demonstrate the Company’s values.

Qualifications

• Customer focused results.
• HS Diploma, GED, or equivalent experience preferred.
• 1+ years’ experience in related field preferred.
• Detail-oriented.
• Good communication skills (written & verbal).
• Good computer skills.
• Computer proficiency in Microsoft Office products (Access, Excel, Outlook, PowerPoint, Word).

Requirements

• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, WIFI extenders, Cellular/Hot Spot connections are NOT acceptable.
• Download speed of (25Mbps – Minimum) but (50Mbps – Recommended) if nobody else at home is streaming.
• Upload speed of (10Mbps – Recommended).
• Ping Rate Maximum of 30ms (milliseconds).
• Hardwired to the router.
• Surge protector with Network Line Protection for CAH issued equipment.

Benefits

• Medical, dental, and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before payday with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.