[Hiring] Sr. Manager, Customer Success @Measured

Role Description

This senior role is responsible for leading high-impact, executive-level client engagements across a portfolio of Measured’s top brands, owning the delivery and strategic application of our marketing analytics framework. As a senior leader within a customer-success-driven organization, you will represent the full breadth of Measured’s technology, services, and thought leadership in every interaction.

• Operate as the primary account leader and trusted advisor.
• Bring deep expertise in marketing attribution, cross-channel analytics, media strategy, and complex program management.
• Guide clients through sophisticated measurement strategies.
• Ensure successful platform adoption.
• Influence executive decision-making through data-driven insights.
• Oversee requirements gathering, platform deployment, and solution design in partnership with the technical Solutions team.
• Collaborate directly with Product to shape new features and champion client needs.
• Interpret complex performance signals and conduct rigorous experimental analysis.
• Provide forward-looking media guidance and architect client-specific technology roadmaps.
• Manage the full lifecycle of client relationships with precision and accountability.
• Own gross revenue retention and net revenue retention goals within your book of business.
• Own day-to-day client relationships across seniority levels for a portfolio of 10+ Measured brands.
• Develop a strong relationship with clients based on value add, expertise, and being a trusted partner.
• Manage adoption across all stakeholders for Measured products and services.
• Provide internal product feedback based on existing and potential client use cases.
• Deliver client training curriculum.
• Provide and interpret marketing performance reviews for clients.
• Design and interpret in-market experiments across addressable media channels.
• Provide optimization insights and budget recommendations to turn insights into client value.
• Support internal CS initiatives, e.g., engagement and adoption model, onboarding playbooks, product training materials, etc.

Qualifications

• 7+ years of experience with client services management.
• Experience in marketing attribution, media mix modeling, in-market experimentation, or other applied marketing analytics.
• Familiarity with ad-tech and MarTech platforms, e.g., vendor platforms (GA, Facebook, etc.), Google Analytics, and other 3rd-party tools.
• Demonstrated experience in deploying, managing, and growing the scope of complex engagements focused on marketing measurement.
• Excellent written and verbal communication skills including advanced Excel and PowerPoint skills.
• Minimum BA/BS or equivalent.
• Independent decision maker; can take calculated risks and deal with ambiguity.
• Takes initiative to improve and try new things.
• Ability to work independently with minimal supervision within a strong team environment.
• Comfortable with rapid change.
• Values diversity and integrity.

Benefits

• 100% Remote.
• Competitive Total Rewards and flexible paid time off.
• Opportunities to give back through Measured for Good.
• Engaged, diverse, and curious culture.
• Award-winning technology powered by an agile, collaborative team.